What are the responsibilities and job description for the Director of Stores and Omnichannel Operations position at Princeton University Retail?
About Princeton University Store
Princeton University Store is an independent retail business that serves students, alums, parents, faculty, staff, and visitors through physical stores, e-commerce, and event-based selling. We are in the midst of an important period of transformation as we work to strengthen our store and ecommerce operations, retail execution, and consumer experiences.
We are seeking a seasoned operations leader to oversee store and omnichannel execution across our retail business. This role leads operations for our Nassau Street and University Place locations, athletic events, receiving and stockroom operations, and temporary retail activity, while providing matrix oversight to e-commerce fulfillment and customer service. The role scope and reporting structure emphasize strong execution, omnichannel service support, systems fluency, and operational modernization.
The Director of Stores and Omnichannel Operations will strengthen day-to-day execution, improve operating discipline, raise service and leadership standards, and modernize workflows across stores and fulfillment. The role also includes the practical use of AI-enabled and other digital tools to improve reporting, labor productivity, documentation, service responsiveness, and operational efficiency.
Key Responsibilities
Princeton University Store is an independent retail business that serves students, alums, parents, faculty, staff, and visitors through physical stores, e-commerce, and event-based selling. We are in the midst of an important period of transformation as we work to strengthen our store and ecommerce operations, retail execution, and consumer experiences.
We are seeking a seasoned operations leader to oversee store and omnichannel execution across our retail business. This role leads operations for our Nassau Street and University Place locations, athletic events, receiving and stockroom operations, and temporary retail activity, while providing matrix oversight to e-commerce fulfillment and customer service. The role scope and reporting structure emphasize strong execution, omnichannel service support, systems fluency, and operational modernization.
The Director of Stores and Omnichannel Operations will strengthen day-to-day execution, improve operating discipline, raise service and leadership standards, and modernize workflows across stores and fulfillment. The role also includes the practical use of AI-enabled and other digital tools to improve reporting, labor productivity, documentation, service responsiveness, and operational efficiency.
Key Responsibilities
- Lead store operations across multiple retail environments, including athletic events and eventbased retail
- Direct receiving leadership and improve stockroom, replenishment, and backofhouse discipline
- Own omnichannel operational execution, including buy online, pick up instore, shipfromstore, instore returns, fulfillment readiness, and postpurchase service standards
- Provide matrix oversight to ecommerce fulfillment and customer service
- Establish and maintain SOPs, playbooks, and operating routines
- Coach store leaders, strengthen service culture, and improve team capability
- Modernize workflows through the use of systems, reporting, automation, and AIenabled tools
- Partner closely with merchandising, ecommerce, finance, and other leaders to improve inventory accuracy, execution, and customer experience
- 8 to 10 or more years of progressive retail operations leadership experience
- Significant multiunit retail operations experience
- Demonstrated omnichannel operations experience, including fulfillment and postpurchase service
- Experience improving processes, redesigning workflows, and building operating discipline
- Strong service culture, leadership, and team development skills
- Strong systems and digital fluency, including ERP, POS, reporting tools, automation, and AIenabled tools
- Experience in upscale, premium, or serviceintensive retail environments
- Ability to thrive in a lean, highaccountability environment and work primarily onsite