Assistant General Manager

Princeton Pong – Princeton, NJ

Full-Time | Reports to: General Manager

Must Email: Ben@princetonpong.com to apply

About Princeton Pong

Princeton Pong is a full-time, professionally run table tennis club dedicated to high-quality training, leagues, events, and community engagement. We serve competitive players, recreational members, juniors, and families in a structured, energetic environment. We are seeking a highly organized, people-oriented Assistant General Manager (AGM) to help oversee daily operations, deliver an exceptional member experience, and support the growth of the club.

Position Overview

The Assistant General Manager is a key member of the club. This role ensures that day-to-day activities run smoothly, staff are supported, members are happy, and programs execute at a high level. This is a hands-on leadership position requiring strong communication skills, operational discipline, and a passion for creating a welcoming and professional sports environment.

Key Responsibilities

1. Club Operations

• Oversee daily opening and closing procedures

• Ensure facility cleanliness, equipment readiness, and safety standards

• Manage court scheduling and space utilization

• Handle member check-ins and customer service issues

• Maintain inventory of balls, barriers, cleaning supplies, etc.

2. Staff Coordination

• Assist with scheduling front desk staff and coaches

• Help onboard and train new employees

• Serve as point person during GM’s absence

• Support performance management and culture building

3. Program Execution

• Coordinate leagues, tournaments, and special events

• Support junior programs and camps logistics

• Ensure league nights and rating events run efficiently

• Assist with event registration, bracketing, and communications

4. Member Experience

• Build strong relationships with members

• Address concerns quickly and professionally

• Help retain members through engagement and communication

• Support membership sales and renewals

5. Administrative Support

• Track attendance and basic reporting metrics

• Assist with billing and membership management systems

• Help manage CRM/email communications

• Support marketing initiatives and promotions

Ideal Candidate Profile

Required

• 2 years experience in operations, hospitality, sports management, or similar

• Strong organizational and multitasking skills

• Excellent written and verbal communication

• Comfortable working evenings and weekends

• High attention to detail and reliability

Preferred

• Experience in a sports club, fitness facility, or community organization

• Table tennis knowledge (competitive background a plus, not required)

• Experience running tournaments or league play

• Basic familiarity with scheduling or membership software

Key Traits for Success

• Calm under pressure

• Solutions-oriented

• Warm and welcoming personality

• High accountability

• Comfortable enforcing rules and policies

• Proactive rather than reactive

Performance Metrics

Success in this role may be measured by:

• Member satisfaction and retention

• Smooth execution of leagues and events

• Facility standards and operational consistency

• Staff coordination and reliability

• Revenue support through improved utilization

Compensation

• Competitive salary $50-$60K per Year (based on experience)

• Performance bonus potential

Must Email: Ben@princetonpong.com to apply

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Work Location: In person

Salary : $50,000 - $60,000