What are the responsibilities and job description for the IT Operations Manager position at Princeton IT Services, Inc?
The IT Operations Manager is responsible for managing all hands-on technology operational aspects of the company. Assists the SVP / CEO in the aggressive and successful growth of the company.Through a respectful, constructive, and energetic style, guided by the objectives of company, You provide the leadership, management, and vision necessary to ensure that the company has the proper operational controls and processes to effectively grow the organization and ensure operating efficiency. You are responsible for all of the planning, implementation, maintenance, and repair of information technology systems including the management of IT personnel.
Position : IT Operations Manager
Location : East Brunswick, NJ(Onsite)
Position Type : FTE
Duties And Responsibilities
Position : IT Operations Manager
Location : East Brunswick, NJ(Onsite)
Position Type : FTE
Duties And Responsibilities
- Ensure infrastructure is up and running efficiently ensuring minimal operational uptime of 99%
- Manage Operations for SWIFT (Service Bureau), Treasury, Integration, Compliance, etc. that are sustainable in the long term and compliant with industry best practice and audit requirements (SWIFT, SOC 1/2)
- Works to ensure that all major operational activities, associated quality, and integrity is consistent with Axletree s methodology and best practices
- Manages data recovery services and business continuity planning in cooperation with key users and local operations staff
- Monitors and ensures security compliance in accordance with company protocols.
- Oversees formal communication process to report on status of planned and unplanned outage notifications for critical systems and applications
- Responsible for creation and maintenance of systems documentation such as Axletree s operations manuals
- Responsible for procurement, installation, and life-cycle maintenance of software for operations.
- Monitor and be accountable for data backups in offices to ensure business continuity in the event of a disaster or hardware failure and ensure that they are completed on a regular basis
- Monitoring application performance and issues, and alerting emergency resources when a problem occurs
- Should be able to troubleshoot / guide the debugging process for any software related issues
- Provides escalated technical support
- Weekly and monthly metrics to meet customer SLA requirements
- Establish and maintain ongoing relationships with other teams and business areas to facilitate cross functional problem resolution and process improvements
- Provide technical leadership, clarity, and direction for teams
- Ensures technical standards and architecture designs are followed
- Communicate status of the infrastructure operations initiatives to key stakeholders
- Drive the documentation and implementation of SOPs, policies, and guidelines
- Establish and sustain a professional, trained, and motivated staff through effective implementation of performance standards
- Provide regular direct feedback via annual reviews, one-on-one meetings, and informal coaching opportunities to team members regarding career development, performance issues, teaming skills, process issues, and decision-making skills
- Establish operational and team goals and objectives and work plans
- Keep aware of technology and industry trends and provides strategy recommendations
- Provides budgeting for operations.
- Perform other duties as assigned
- Be able to work flexible hours
- Duties are to be performed with minimal supervision.
- Must demonstrate a strong dedication to customer service.