What are the responsibilities and job description for the Computer Technician I position at Princeton Independent School District?
Job Description
Job Title: Computer Technician I Wage/Hour Status: Non-Exempt
Reports to: Director of Technology Pay Grade:
Department: Technology Date Revised: 08/09/2016
Primary Purpose: Support of the Princeton ISD Desktop Environment
Provide Princeton ISD with an effective and professional resource for managing helpdesk tickets. Providing support to Princeton ISD Students / Staff to solve technical problems.
Qualifications
Education/Certifications
Special Knowledge/Skills
Experience
Major Responsibilities and Duties
Responsibilities
Computer Network - responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks:
Mental Demands/Physical Demands/Environmental Factors
Approved by: Date:
Prepared by: David Vincent Date: 08/09/2016
Job Title: Computer Technician I Wage/Hour Status: Non-Exempt
Reports to: Director of Technology Pay Grade:
Department: Technology Date Revised: 08/09/2016
Primary Purpose: Support of the Princeton ISD Desktop Environment
Provide Princeton ISD with an effective and professional resource for managing helpdesk tickets. Providing support to Princeton ISD Students / Staff to solve technical problems.
Qualifications
Education/Certifications
- High School Diploma
Special Knowledge/Skills
- Excellent communication skills
- Strong commitment to customer service
- Ability to function in a team based environment with the ability to share knowledge and a willingness to learn from other team members.
- Working knowledge of Microsoft Office Applications
- Working knowledge of Windows Operating Systems
- Basic computer hardware troubleshooting and repair
- Entry level experience in the computer repair field
- Printer maintenance and troubleshooting
Experience
Major Responsibilities and Duties
Responsibilities
Computer Network - responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks:
- Respond to helpdesk tickets
- Image and troubleshoot and Windows and Apple workstations
- Document processes used by Princeton ISD
- Help new users get oriented with the Princeton ISD network
- Perform all other duties assigned.
- Troubleshoot basic connectivity issues (wired / wireless)
- Perform maintenance on Classroom Audio / Visual devices
- Other duties as may be assigned by the Supervisor
- None
- Computer
- Printer
Mental Demands/Physical Demands/Environmental Factors
- Several tasks and projects open simultaneously. Maintaining composure under pressure is a necessity at all times. Some after-hour and weekend work required for maintenance, upgrades, and installations. Must be able to lift PC’s and printers.
Approved by: Date:
Prepared by: David Vincent Date: 08/09/2016