Nursing Operations Manager OP

Position Summary

Provides leadership & operational oversight for an outpatient nursing department/s. Accountable for achievement of department

and organizational goals in concert with other hospital and medical staff leadership.

Responsibilities

Essential Functions

• Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort,
  
  

safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk

management.

• Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
• Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality
  
  

outcomes.

• Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making
• Ensures that a continual improvement approach is implemented to measure actual performance against established standards
  
  

for nursing and patient care.

• Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and
  
  

process of change.

• Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately
  
  

achieving desired outcomes.

• Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
• Identifies, recruits, develops, and retains top talent.
• Responsible for management of team members including recruitment, development, mentoring, retention, supervision, evaluation,
  
  

and productivity.

• Develops and manages unit/department budget to respond in a cost-effective manner to changing patient and team member
  
  

requirements.

• Knows and practices sound business and operational excellence.
• Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
• Assures development, implementation, and evaluation of evidence-based, quality clinical nursing practice consistent with nursing
  
  

research, organizational, and national practice standards.

• Demonstrates initiative and situational leadership skills.
• Embraces, communicates, and promotes effective change.
• Ensures the customer experience is exceptional.
• Serves as a liaison between team members and nursing administration.
• Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
• Facilitates and supports team member involvement in professional and organizational activities.
• Holds self and others accountable to Baptist Health’s mission, vision, and values.
• Demonstrates The Baptist Health Way: Assure, Engage, Unite
• Performs all other duties as assigned.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA, and other federal, state,
  
  

and local standards.

• Maintains compliance with all Baptist Health policies and procedures.
  
  

Other Related Functions

• Uses working knowledge of risk management concepts.
• Participates in Process Improvement activities as assigned.
• Interprets the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to
  
  

provide nursing care needed as described in the unit/department’s policies and procedures

Qualifications

Education/Training

• Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree
  
  

in Business or health-related field preferred.

Licensure/Certification

• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population:
• Advanced Cardiovascular Life Support (ACLS)
• Pediatric Advanced Life Support (PALS)
• Neonatal Advanced Life Support (NALS)
• Trauma Nurse Core Course (TNCC)
• National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for
  
  

Nursing Leadership (AONL) within 2 years.

Experience

Two (2) years as a registered nurse and one (1) year leadership experience.