HomeCare Supervisor

Overview

The Home Care Supervisor is responsible for overseeing the daily delivery of non-medical home care services and supervising direct-care staff at Princess Kingdom Home Care. The Supervisor helps ensure that clients receive safe, respectful, reliable, and person-centered services consistent with their service plans, agency policies, and applicable requirements.

The Home Care Supervisor serves as a primary link between clients, families, caregivers, agency management, and clinical personnel when applicable.

Essential Duties and Responsibilities

• Supervise caregivers and other assigned direct-care employees.
• Coordinate daily client services and caregiver assignments.
• Ensure caregivers understand and follow each client's service or care plan.
• Conduct routine supervisory visits and client check-ins as required.
• Monitor the quality and consistency of services provided to clients.
• Maintain regular communication with clients and family members regarding services.
• Identify and report changes in clients' needs, behavior, living conditions, or general well-being.
• Immediately refer medical or nursing concerns to the agency's RN or appropriate healthcare professional.
• Assist with caregiver scheduling and arrange coverage for call-offs, absences, and emergencies.
• Monitor caregiver attendance, punctuality, professionalism, and job performance.
• Participate in interviewing, orientation, onboarding, and training of caregivers.
• Verify that employees have completed required orientation, training, background checks, and other personnel requirements before assignment.
• Provide coaching and corrective guidance to employees when necessary.
• Conduct or assist with employee performance evaluations.
• Respond to client complaints and service concerns promptly and professionally.
• Document complaints, incidents, corrective actions, and follow-up activities.
• Report suspected abuse, neglect, exploitation, or unsafe conditions according to agency procedures and applicable reporting requirements.
• Review caregiver documentation, service notes, timesheets, and other required records for completeness and accuracy.
• Help maintain accurate client and employee records.
• Ensure confidentiality of client and employee information.
• Assist with implementation of infection-control, emergency-preparedness, and workplace-safety procedures.
• Participate in quality-assurance and performance-improvement activities.
• Communicate regularly with the Administrator, RN, or other agency leadership regarding client and staffing concerns.
• Participate in an on-call rotation when assigned.
• Perform other supervisory and administrative duties consistent with the position.

Minimum Requirements

Candidates should meet the agency's applicable regulatory requirements and preferably possess:

• High school diploma or GED; associate or bachelor's degree in healthcare, human services, business administration, social services, or a related field preferred.
• Previous experience in home care, healthcare, caregiving, assisted living, residential services, or a related setting.
• Previous supervisory, team-lead, scheduling, or staff-coordination experience preferred.
• Strong leadership and interpersonal skills.
• Ability to supervise, coach, and communicate effectively with direct-care employees.
• Strong organizational and time-management skills.
• Ability to manage schedules and respond appropriately to staffing problems.
• Ability to communicate professionally with clients, families, employees, and healthcare professionals.
• Basic computer skills and ability to use electronic documentation, scheduling, email, and recordkeeping systems.
• Ability to maintain confidential information.
• Ability to recognize and appropriately escalate client health and safety concerns.
• Ability to pass applicable criminal background checks and other required screenings.
• Valid driver's license and reliable transportation when travel to client homes is required.
• CPR/First Aid certification may be required or obtained within the agency's required timeframe.

Preferred Qualifications

• One or more years of supervisory or leadership experience.
• Experience supervising caregivers, CNAs, PCAs, DSPs, or other direct-care staff.
• Experience with home care scheduling and client service coordination.
• Knowledge of person-centered care, client rights, incident reporting, infection control, and employee supervision.
• Familiarity with North Dakota home and community-based services requirements is preferred.

Pay: $25.18 - $30.32 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Health insurance
• Paid time off
• Referral program

Work Location: In person

Salary : $25 - $30