Taxpayer Services Specialist

Introduction

The Prince William County Tax Administration Office is seeking a dedicated and detail-oriented professional to join our Call Center team! This is a great opportunity for someone passionate about customer service, problem-solving, and administrative excellence. In this role, you will assist residents and business owners with tax-related inquiries, providing accurate information and solutions in a fast-paced environment.

We’re looking for a proactive and adaptable candidate who excels both independently and in a team setting. If you're committed to delivering exceptional service and helping achieve department goals, we’d love to have you on board! Join us and make a meaningful impact by supporting efficient tax services for our community.

About This Role:

The Prince William County Tax Administration Office is seeking highly motivated customer service representatives to fill a Taxpayer Services Specialist positions in our fast-paced call center. We are looking for positive, team-oriented individuals who can provide professional support to a diverse customer base, including residents and business owners. As a key member of our team, you will assist taxpayers by phone and email, helping to update, open, and close various tax accounts. You will also process tax-related documents and provide accurate information on personal property, real estate, business licenses, and other tax matters. This role is primarily remote but may require in-office work as needed.

What You Will Do:

• Respond to taxpayer inquiries via phone and email.
• Update, open, and close tax accounts.
• Process business-related tax returns and personal property declarations.
• Research and resolve customer concerns based on County tax laws and regulations.
• Maintain accurate records and document customer interactions.
• Utilize various software systems, including the Tax Administration system and Microsoft Office.

Minimum Requirement, Skills, and Education:
High school diploma or G.E.D

Preferences:

• 2 or more years of experience in Data processing
• Working experience in a call center
• Working experience in the public sector
• Handling confidential information
• Answering tax-related questions based on state and local laws, regulations, codes, and ordinances
• Answering collection-related questions based on state and local laws, regulations, codes, and ordinances
• Answering business-related questions based on state and local laws, regulations, codes, and ordinances
• Bilingual English / Spanish

Work Schedule:

Monday through Friday, there are two shifts: 8:00 to 4:30 and 8:30 to 5:00, to be decided by your supervisor. During busy periods, you may need to work beyond your scheduled time. (Primarily teleworking)

Special Requirements:

The selected candidate will be required to pass a pre-employment background check.

Hiring Salary Range: $24.62-$31.38 hourly

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To review the description of duties and responsibilities of persons working in this classification,

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.