Taxpayer Services Specialist

The Prince William County Tax Administration Office is seeking a dedicated and detail-oriented professional to join our Front Counter team. This is a great opportunity for someone passionate about customer service who enjoys working face-to-face with the public, solving problems, and demonstrating administrative excellence. In this role, you will assist residents and business owners with tax-related inquiries, providing accurate information and solutions in a fast-paced environment.

We’re looking for a proactive, adaptable candidate who excels both independently and in a team setting and has strong cash-handling skills. If you're committed to delivering exceptional service and helping achieve department goals, we’d love to have you on board! Join us and make a meaningful impact by supporting efficient tax services for our community.

About This Role:

The Prince William County Tax Administration Office is seeking a highly motivated Financial Regulatory Technician to fill a Taxpayer Services Specialist position for our Front Counter. The ideal candidate must be a positive, innovative team player who can provide professional support to a diverse customer base. As a key member of our team, you will assist taxpayers with general inquiries, answer tax questions based on the VA Code and Related Laws, accept payments, and help open, update, and close various tax accounts. You will also process tax-related documents and provide accurate information on personal property, real estate, business licenses, and other tax matters. This role is in-office and is not eligible for telework.

Minimum Requirements: High school diploma or G.E.D.

Preferences:

• Excellent customer service skills.
• 2 years of cash handling experience.
• 2 years of data entry experience.
• Experience working in the public sector.
• Excellent written and oral communication skills.

• Ability to work with multiple computer software programs at one time.

• Experience handling confidential information.
• Ability to answer tax questions, collection questions, and business questions based on state and local laws and state and local regulations, codes, and ordinances.

Work Schedule:

Monday through Friday, 8:30 pm to 5:00 pm – 37.5 hours per week. During busy periods, you may need to work beyond your scheduled time.

Location – Manassas, Sudley North Government Building

Special Requirements:

The selected candidate will be required to pass a pre-employment background check.  

We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans  
• Paid Annual Leave
• Paid Personal Leave 
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans  
• Optional Group Life Insurance
• An Employee Assistance Program (EAP) 
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs. To view the class description in its entirety, click here. 

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Salary : $21 - $32