Area Asia Pacific Sales Specialist

Area Asia Pacific Sales Specialist

Aloha & Welcome to Something Exceptional

At Prince Resorts Hawaii, we don’t just sell rooms — we create unforgettable moments in some of the most iconic destinations in the world. From the timeless elegance of Mauna Kea Beach Hotel to the elevated luxury of The Westin Hapuna Beach Resort and the vibrant energy of Prince Waikiki, our portfolio represents the very best of Hawai ‘i hospitality.

But what truly sets us apart isn’t just where we are — it’s who we are.

We are building a high-performance, globally connected sales culture fueled by relationships, precision, and results. Our Asia Pacific Sales team plays a critical role in connecting our resorts to key international markets—bringing our brand to life for travelers, partners, and clients across Japan, Korea, China, Australia, and New Zealand. This is a team that moves with purpose, thinks strategically, and executes at a high level—every day.

Our company has been recognized by Hawai ‘i Business Magazine’s “Best Places to Work” for five consecutive years—and we take that seriously. We invest deeply in our people through competitive benefits, career development opportunities, recognition programs, and exceptional travel perks across Marriott and Seibu Prince Hotels & Resorts worldwide. We are driven by a shared purpose: to create meaningful experiences that enrich the lives of our guests, our communities, and each other. Our culture is rooted in authentic aloha, respect, collaboration, and empowerment—where every team member is encouraged to take ownership, contribute ideas, and make an impact.

This is more than a support role—this is a position at the center of execution, where details matter, relationships matter, and your work directly contributes to the success of a global sales effort.

The Opportunity

We are creating something special—and this role is designed for someone who thrives in a fast-paced, detail-driven, and globally connected environment.

The Area Asia Pacific Sales Specialist is a key partner to the sales team, helping bring strategy to life through flawless execution, strong communication, and a passion for hospitality. You will play an integral role in supporting client experiences, managing critical sales processes, and ensuring our Asia Pacific partners receive exceptional service at every touchpoint.

If you are highly organized, relationship-focused, and energized by being part of a high-performing team—this is your opportunity to grow within an internationally focused sales organization representing some of Hawai‘i’s most iconic resorts.

POSITION SUMMARY

The Area Asia Pacific Sales Specialist plays a critical role in supporting and driving the success of the Asia Pacific Sales Department across all three properties. This position serves as a key operational and administrative partner to the AP Sales team while contributing directly to revenue growth across wholesale, luxury travel advisors, corporate, and group segments.

This role is highly collaborative, fast-paced, and detail-oriented—supporting both on-island sales initiatives and acting as a vital liaison to the Japan-based Regional Sales Director. The Specialist will help execute strategic initiatives and strengthen Prince Resorts Hawaii’s presence across Japan, Korea, China, Australia, and New Zealand.

KEY RESPONSIBILITIES

Sales & Client Support

• Coordinate and execute all aspects of client stays including reservations, dining, amenities, golf, spa, and VIP experiences.
• Create and distribute detailed VIP alerts to ensure seamless cross-departmental execution.
• Support and occasionally host site inspections, FAM trips, and client events on Oahu and Hawai‘i Island.
• Respond promptly and professionally to all client inquiries, ensuring exceptional service standards.

Contracting & Revenue Support

• Assist in the distribution and implementation of wholesale, corporate, and travel advisor contracts.
• Coordinate with Revenue and Operations teams to ensure accurate system setup (Delphi, CITY, etc.).
• Process group proposals, contracts, and booking turnover to Catering and Conference Services with accuracy and attention to detail.
• Manage group blocks, turnover processes, and follow-ups to maximize conversion and client satisfaction.

Market & Account Management

• Maintain and update account databases across wholesale, corporate, and luxury travel segments.
• Distribute promotions, campaigns, and program updates to key Asia Pacific partners.
• Support growth initiatives in key international markets through administrative and operational execution.

Operations & Cross-Functional Collaboration

• Partner with Marketing to develop presentations, collateral, and client-facing materials (multi-language as needed).
• Collaborate with Finance and Operations to resolve billing issues and client disputes.
• Support restaurant, spa, golf, airline, credit card and wedding program contracting (including Watabe Wedding partnerships) and client needs.

Administrative & Reporting

• Process invoices, expense reports, and departmental documentation in a timely manner.
• Support monthly reporting, budgeting, and departmental presentations.
• Assist Japan Regional Sales Director with reporting, materials, and coordination.

WHAT YOU BRING

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and a proactive, solutions-oriented mindset
• Passion for hospitality, global markets, and client service excellence
• Strong interpersonal skills with the ability to collaborate across cultures and departments
• Ability to represent the brand confidently in client-facing situations

QUALIFICATIONS

• High School Diploma or equivalent required
• Previous hotel or hospitality experience preferred
• Experience supporting sales teams, contracts, or group business is a plus
• Proficiency in Microsoft Office and hotel systems (Delphi, CITY, HMS, Duetto preferred)
• Fluency in English required; Japanese and/or Korean language skills strongly preferred

WORK ENVIRONMENT & REQUIREMENTS

• Flexible schedule including weekends and holidays as needed
• Ability to travel for business and attend events or training
• Ability to work both indoors and outdoors in varying conditions
• Capable of lifting to 25 lbs. and remaining active throughout the workday