What are the responsibilities and job description for the Telecommunications Call Taker position at Prince George's County Public Schools?
Nature and Variety of Work
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George’s Proud!
The Prince George’s County Police Department is currently seeking qualified applicants to fill various Telecommunications Call Taker, (Public Safety Emergency Call Taker I/II) grade P14/15 positions in the Records Management Division/Teletype Unit.
About This Position
This is an entry level Telecommunications position with various duties and responsibilities required by the Prince George’s County Police Department, State of Maryland, N.C.I.C Quality Control and FBI mandates. Work assignments require knowledge of N.C.I.C., NLETS entries, impounds, and repossessions. The incumbent work assignments also require knowledge of general orders, departmental rules and regulations. The incumbents in these positions support the Records Management Division. The incumbents in these positions are authorized to carry out those duties and responsibilities in accordance with the established performance standards and is subject to reporting and justifying task outcomes to those above him/her in the department‘s chain of command.
About The Agency
The Prince George's County Police Department is the fourth largest law enforcement agency in Maryland, providing a full range of law enforcement services to County residents and business owners. Their mission is to work in partnership with citizens of Prince George's County towards providing a safe environment and enhancing the quality of life. Today, the Prince George's County Police Department serves over 900,000 residents and has an authorized strength of 1800 officers and 300 civilians.
Examples of Work
Minimum Qualifications
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:
Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Call Taker/9-1-1 examination. Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test. Previous passing test scores will be applied.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information
Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: August 5, 2026 and August 6, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: Bowie, MD 20715
Conditions of Employment: Upon selection, the candidate must:
The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate confidential information, administrative or operational, unless expressly authorized. Confidential information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information
The Prince George’s County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
01
IMPORTANT - PLEASE READ AND ACKNOWLEDGE: I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.
What is your highest level of completed education?
How many years of practical work experience to include experience demonstrating the use of Windows-based computer programs do you have?
If you selected a response to the previous question, describe in detail your professional experience to include the name of the employer(s) where work was performed and dates where experience was earned. This experience must also be described in the "WORK HISTORY/EXPERIENCE" section of this application. A response of "SEE RESUME". will not be accepted or reviewed. If no experience, enter "N/A".
05
How many years of experience demonstrating the use of Windows-based computer programs do you have?
If you selected a response to the previous question, describe in detail your professional experience to include the name of the employer(s) where work was performed and dates where experience was earned. This experience must also be described in the "WORK HISTORY/EXPERIENCE" section of this application. A response of "SEE RESUME". will not be accepted or reviewed. If no experience, enter "N/A".
07
Do you have a valid Driver's license?
Are you a current PCEA member?
Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George’s Proud!
The Prince George’s County Police Department is currently seeking qualified applicants to fill various Telecommunications Call Taker, (Public Safety Emergency Call Taker I/II) grade P14/15 positions in the Records Management Division/Teletype Unit.
- This is NOT a 911 dispatcher position*
About This Position
This is an entry level Telecommunications position with various duties and responsibilities required by the Prince George’s County Police Department, State of Maryland, N.C.I.C Quality Control and FBI mandates. Work assignments require knowledge of N.C.I.C., NLETS entries, impounds, and repossessions. The incumbent work assignments also require knowledge of general orders, departmental rules and regulations. The incumbents in these positions support the Records Management Division. The incumbents in these positions are authorized to carry out those duties and responsibilities in accordance with the established performance standards and is subject to reporting and justifying task outcomes to those above him/her in the department‘s chain of command.
About The Agency
The Prince George's County Police Department is the fourth largest law enforcement agency in Maryland, providing a full range of law enforcement services to County residents and business owners. Their mission is to work in partnership with citizens of Prince George's County towards providing a safe environment and enhancing the quality of life. Today, the Prince George's County Police Department serves over 900,000 residents and has an authorized strength of 1800 officers and 300 civilians.
Examples of Work
- Requires the ability to operate with a high degree of competence with the following systems: METERS. NCIC, NJETS, CJIS, RMS, PGPD, Warrants Systems and CAD.
- Receives information via telephone/telex/fax from various sources.
- Must qualify for CN1 recertification once every 2 years in order to maintain NCIC currency.
- Check vehicles for stolen and accuracy using the VIN Assist system as needed.
Minimum Qualifications
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:
- High school diploma or GED.
- One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs.
- Reliable transportation
- Strong communication and customer service skills
- Excellent multitasking abilities.
- Ability to follow specific instructions as given
- Ability to work well with others
Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Call Taker/9-1-1 examination. Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test. Previous passing test scores will be applied.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information
Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: August 5, 2026 and August 6, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: Bowie, MD 20715
Conditions of Employment: Upon selection, the candidate must:
- Meet all certification standards as deemed necessary by the respective agency.
- Comply with established quality improvement procedures, meet case review requirements, and maintain Quality Assurance Scores as established by the agency or industry standards.
- Satisfactorily complete all components of the Practical and Academic Public Safety Call Taker I/II training program by achieving a minimum score set by the agency or as established by industry standards on all quizzes, examinations, and practical evaluations.
- Complete the Maryland State National Crime Information Center (NCIC) CN1 training course. Must obtain and maintain NCIC - CN1 certification by achieving a minimum passing score on all course examinations.
- Be willing to work assigned shift work position (days/evenings/weekends/holidays).
- Possess and maintain a valid driver's license.
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties.
- Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate confidential information, administrative or operational, unless expressly authorized. Confidential information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information
The Prince George’s County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
01
IMPORTANT - PLEASE READ AND ACKNOWLEDGE: I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.
- Yes
- No
What is your highest level of completed education?
- High School/G.E.D.
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- Other
How many years of practical work experience to include experience demonstrating the use of Windows-based computer programs do you have?
- I do not have any experience
- Less than 1 year
- 1-2 years
- 2-3 years
- 3-4 years
- 4-5 years
- 5 years or more
If you selected a response to the previous question, describe in detail your professional experience to include the name of the employer(s) where work was performed and dates where experience was earned. This experience must also be described in the "WORK HISTORY/EXPERIENCE" section of this application. A response of "SEE RESUME". will not be accepted or reviewed. If no experience, enter "N/A".
05
How many years of experience demonstrating the use of Windows-based computer programs do you have?
- I do not have experience
- Less than 1 year
- 1-2 years
- 2-3 years
- 3-4 years
- 4-5 years
- 5 years or more
If you selected a response to the previous question, describe in detail your professional experience to include the name of the employer(s) where work was performed and dates where experience was earned. This experience must also be described in the "WORK HISTORY/EXPERIENCE" section of this application. A response of "SEE RESUME". will not be accepted or reviewed. If no experience, enter "N/A".
07
Do you have a valid Driver's license?
- Yes
- No
Are you a current PCEA member?
- Yes
- No
Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
- Yes
- No
- Required Question