Resolution & Field Inspection Agent

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

The Prince George’s County Department of Public Works & Transportation (DPW&T) is currently seeking qualified applicants to fill a Resolution & Field Inspection Agent (Citizens Services Specialist 1G) grade G16/18 position, in the Office of the Director.  

About the Position

The Department of Public Works & Transportation (DPW&T) is seeking a highly motivated and detail-oriented professional to support field operations, inspections, customer service response, and work management activities. Work involves investigating roadway, drainage, stormwater, traffic, and infrastructure-related concerns to ensure compliance with County standards, approved plans, and applicable ordinances. The position also requires direct interaction with residents, contractors, County agencies, and other key partners to resolve inquiries, complaints, and service requests in a timely and professional manner.

The ideal candidate will have demonstrated experience in customer service, working knowledge of Prince George’s County roadways and infrastructure systems, and strong time management, organizational, and reporting skills/techniques. Candidates should possess the ability to manage multiple assignments simultaneously, maintain accurate documentation, and communicate effectively while providing responsive service to internal and external stakeholders. 

About the Agency
The Department of Public Works and Transportation (DPW&T) is responsible for nearly 2,000 miles of County-maintained roadways that range from rural to urban classifications. The transportation infrastructure includes 900 bridges, as well as shoulders, sidewalks, curbs/gutters, stormwater management facilities, driveway aprons and nearly 3,000 acres of grassy area -- all of which are maintained by staff of the Department. DPW&T’s workforce keeps the County’s various services moving by performing a myriad of activities which include removing snow and ice from County-maintained roadways, upgrading traffic signals, installing streetlights, clearing fallen trees, unclogging drainage inlets and maintaining stormwater management facilities, as well as performing roadway repairs ranging from potholes and sidewalk trip hazards to bridge repairs and resurfacing projects and more.

FIELD INSPECTIONS 

• Supports and responds to inspection requests within two working days and as soon as reasonably possible in critical circumstances.
  • Provides scopes of work for corrective actions within DPW&T Offices.
  • Assists with investigating all phases of work to include:
  • Sediment and erosion control
  • Storm drain conveyance systems
  • Traffic Maintenance 
  • Roadway components (paving/resurfacing and traffic signals/signage)
  • Concrete repair and replacement
  • Asphalt paving (cut and patch)
  • Sign replacement
  • Litter and illegal dumping
• Verifies compliance with County specifications, standards, approved plans, and applicable ordinances.
• Assists with reporting work determined to be in non-conformance with established standards or contract documents to the immediate supervisor within one working day.
• Utilizes the County GIS system, Plats.net, MDLANDREC, PG Atlas System, and ROW search daily to confirm work locality and maintains a thorough working knowledge of each system.

CUSTOMER SERVICE & RESIDENT RESPONSE 

• Interfaces directly with various key partners of the agency and County to ensure appropriate resolution of all inquiries, complaints, and requests.
• Assists and coordinates with internal program managers and supervisors as needed in the resolution of residents’ inquiries, complaints, and requests.
• Troubleshoots, researches, and responds to inquiries, complaints, and requests using internal databases and appropriate tools.
• Provides excellent customer service by remaining professional, responsive, and courteous while interfacing with both internal and external key partners to resolve all PGC311 inquiries, complaints, and requests.

PGC311 WORK MANAGEMENT & REPORTING 

• Provides daily input into DPW&T’s Work Management Program (PGC311) for all investigated service requests.
• Assists and supports management of all facets of the PGC311 ticketing system, including ticket resolution from open status to close.
• Ensures data integrity and documentation within the PGC311 ticketing system in resolution of all inquiries, complaints, and requests within appropriate timeframes established by agency leadership.
• Creates weekly, monthly, and quarterly reports to demonstrate resolution of inquiries, complaints, and requests.

EMERGENCY RESPONSE & SPECIAL ASSIGNMENTS 

• Participates as a critical/essential employee in the Department Snow and Ice Control Program and other emergency or special activities as assigned.

Minimum Qualifications:

•  Bachelor’s degree from an accredited college or university in one of the social sciences or a closely related field.

Preferred Qualifications:

• Strong field inspection and investigative abilities
• Knowledge of roadway, drainage, and stormwater infrastructure systems
• Familiarity with GIS and property research systems

Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity. 

Tentative Interview Dates: June 11-14, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details. 

Job Location: Largo, MD

Conditions of Employment: Upon selection, the candidate must (where applicable): 

• Meet all training and performance standards and demonstrate proficiency as required by the agency.  
• Wear and use agency protective apparel and equipment in the performance of their assigned duties. 
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings. 
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
• A valid Maryland State driver's license is required upon appointment.

Salary : $60,000 - $72,000