What are the responsibilities and job description for the Program Director, Workforce Development and Continuing Education (WDCE) Operations position at Prince George's Community College?
This position will manage and direct the day-to-day activities of the Workforce Development and Continuing Education (WDCE) operations office, including supervision of staff, oversight of the database management system, internal/external reporting, and administration of non-credit registrations.
Minimum Qualifications
EDUCATION AND EXPERIENCE
- Bachelor’s degree in a related field.
- Minimum of three years of full-time professional experience in higher education.
- Minimum of two years of supervisory experience.
Criteria
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.
ESSENTIAL DUTIES
ESSENTIAL DUTIES
- Supervise and evaluate all assigned staff working primarily within the WDCE Operations area under the direct responsibility of this position.
- Initiates, reviews, and verifies course masters and course master changes, including assignment of appropriate semester, state codes, state funding indicators, section numbers, and synonym numbers.
- Facilitates and coordinates monthly meetings with Continuing Education Program Coordinators to identify, assess, and resolve enrollment, scheduling, and program-related operational issues; analyzes trends and recommends process improvements as needed.
- Serves as the primary institutional liaison for Continuing Education Operations, coordinating with internal stakeholders to ensure alignment with academic, enrollment, finance, and student services policies and operations.
- Oversees and continuously optimizes the Continuing Education registration system, ensuring compliance, operational efficiency, data accuracy, and a positive student experience while remaining current on best practices and emerging trends.
- Plans and coordinates the development and publication of the non-credit schedule of classes
- Creates, edits, and prepares Continuing Education reports, including official state aid reports, for review and signature by the Provost, TLSS, and the President.
- Submits Continuing Education course descriptions and objectives (CC-10s) to MHEC for state funding approval and ensures approvals are accurately recorded in Colleague.
- Manages processes related to student enrollment status changes, including course drops, in Continuing Education programs.
- Provide technical and operational support for the College’s web-based registration system and related student services functions.
- Develops, maintains, and updates procedural manuals to guide Continuing Education staff in the effective use of the College’s ERP system.
- Provides training and ongoing support to Continuing Education staff on the use of Colleague and serves as liaison with the ERP system vendor (Ellucian) to resolve issues and address system-related questions.
- Represents the Division of WDCE and Technology Services in monitoring Colleague issues and data processing requests submitted throughout the Division and serves as a member of the Data Stewardship and Data Routing Committees.
- Verifies student registrations and payments and corrects demographic and academic status data in Colleague.
- Provides training and instruction for non-credit registration and related WDCE procedures.
- Oversees the accurate entry of adjunct faculty assignments, grades, grade changes, certificates, and transcript data in Colleague
- Distributes official class rosters and monitors grade rosters to ensure timely submission and processing of certificates.
- Resolve issues related to student payments, registrations, grades, and transcripts.
- Represent TLSS in Colleague-related student database meetings.
- Implement appropriate learning-centered activities in support of the college’s vision, mission, and strategic plan.
- Develop and implement new and automated processes to improve operational efficiency.
- Process late registrations and add/drops requests at the direction of the Deans
- Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent organizational, interpersonal and problem-solving skills to manage multiple tasks and projects effectively.
- Strong customer service skills and ability to communicate clearly with diverse populations.
- Good judgment and initiative and ability to work independently as well as collaboratively in a team environment.
- Ability to prioritize workflow and delegate tasks
- Flexibility and adaptability to respond to rapidly changing operational and enrollment demands.
- Strong attention to detail to maintain accuracy in reporting, registration, and database management.
- Ability to maintain confidentiality and handle sensitive student and institutional information.
- Ability to train, guide, and provide leadership to staff while fostering a collaborative and supportive work environment.
Job Requirements
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.
OTHER REQUIREMENTS:
- Ability to communicate effectively in spoken and written standard English.
- As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
- A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.
ACCOMMODATIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George’s Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the Equity, Culture, and Talent (ECT) department.
To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George’s Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the Equity, Culture, and Talent (ECT) department.
Is Background Check Required?
Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?
No