What are the responsibilities and job description for the Organizational Change Management OCM Consultant position at Primus Software Corporation?
Job Title: Organizational Change Manager - ServiceNow
Duration: 3 Years Contract (Possible Extension or Perm)
Location: Hillsborough St Suite 1300 Raleigh, NC 27603 (Hybrid – 3days/week)
Required Qualifications
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
- Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
- Experience supporting technology implementations—preferably ServiceNow
- Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities
Preferred Qualifications
- Change Management Certification (e.g., Prosci, ACMP)
- ITIL Foundation Certification
- Experience in the cloud or managed services industry
- Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)
