Quality Assurance Technician

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Factory Location: Framingham, MA

Compensation: $32.51/hour (with $.50 increases after 90 and 180 days upon successful review) 

Shift differential: 6%-8% of base hourly rate paid for applicable hours worked

Schedule: 10:00am - 6:30pm Monday - Friday

Ability to work holidays and weekends per business needs

Benefits of working for Primo Brands: (For seasonal or union positions, please use the approved language that pertains specifically to seasonal and union benefits.)

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA, heath savings account (HSA)

Retirement/Investing:  401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:  Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

The Quality Assurance Technician will administer the daily tasks associated with food safety and quality programs within the factory and contribute to continuous improvement efforts through initiation and participation in projects that will reduce waste, improve product quality, and support a more efficient production environment. 

Accountable for Quality KPIs such as First Time Right, non-conforming product reduction, and consumer complaint reduction 
Ensure compliance with Primo Brands quality policies and systems. 
Accountable for quality systems such as the Quality Monitoring Scheme, Food Safety Plan, FSSC 22000, Good Manufacturing Practices, Traceability, and Sensory.  
Key process management and maintenance as required but not limited to release of raw materials, process release, finished product release, UV, Ozone, Distiller, Holds, investigation & troubleshooting, Internal Control Plan, auditing, calibration, training, record keeping, sample collection, and support of changeovers. 
Support manufacturing, warehouse, production sanitation, tanker, microbiology, chemistry, sensory, technical and other areas as needed (not limited to shelf-life samples, COP for parts, communication and troubleshooting, etc.) 
Work safely and is knowledgeable of the chemical hazards and SDSs 
Distiller management including testing and troubleshooting. 
Onsite and offsite water chemistry testing including manganese, iron, pH, conductivity, turbidity  
Basic water management including adjusting for monthly water usage, flushing boreholes, monitoring silo levels. 
Filter management including pressure differentials, change outs for sources and lines, and troubleshooting. 
Aid in set up for CIPs of water process equipment and tankers 
Other duties as required. 

Qualifications

College level education desired, relevant pursuit of study in a related area is a plus 
Prior experience performing basic laboratory procedures. 
Exposure to Quality Assurance or Production in a food or beverage processing facility 
Solid communication and interpersonal skills with experience working in a team-based environment. 
Ability to interact with various internal contacts to manage the flow of work. 
Exposure to fluid processing and the principles of sanitation science 
Understanding of Good Manufacturing Practices and HACCP principles 
Computer skills with knowledge of Microsoft applications, SAP experience is a plus. 
Focus on safe work practices and high quality while executing duties with a sense of urgency. 
Strong organizational, data analysis, and record keeping skills as well as acute attention to detail are necessary.   
Flexibility and the desire to work in a fast-paced factory environment are critical for success. 
Ability to work self-directed and with a team to support Quality goals. 
Auditing Skills 
CIP and cleaning systems knowledge 
Must be self-managed and efficient when performing work unsupervised.     
Be able to work flexible schedule as determined by business needs. 
Must be proactive in finding solutions to problems and issues as they arise. 
Communicate effectively with various support groups, supervisors, and team members. 
Able to read, interpret and analyze computer generated reports. 

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.