Account Specialist

Join Primitives by Kathy as an Account Specialist and bring your sales savvy and relationship-building skills to a brand loved nationwide. You’ll partner with wholesale retailers to grow their business, deliver exceptional service, and help shape the future of the gift and home décor industry — all while enjoying the flexibility to work remotely.

Account Specialist
 Location: Lancaster, PA (On-Site, Hybrid, or Remote within the U.S.)
 Employment Type: Full-Time | Exempt

About Us
 Primitives by Kathy is where creativity meets culture. As one of the most recognized and trend-forward names in home décor and gifts, we’ve built our reputation on bold design, innovation, and meaningful customer connections.

What truly sets us apart is our people — a team that thrives on collaboration, celebrates success, and brings their best every day. Joining PBK means stepping into a company that’s growing, evolving, and always pushing boundaries — giving you the opportunity to grow right along with us.

About the Role
We’re looking for an Account Specialist who’s equal parts relationship-builder and sales strategist. You’ll be the go-to advisor for top wholesale customers — combining consultative selling with personalized service to drive growth and strengthen partnerships.

This role is perfect for someone who loves connecting with people, uncovering opportunities, and helping retailers thrive while representing one of the most creative brands in the industry.

What You’ll Do

• Manage and grow a portfolio of key wholesale accounts with a focus on relationship strength and sales performance.
• Provide proactive communication, tailored product recommendations, and strategic business solutions.
• Host scheduled one-on-one consultations to guide customers toward the best assortments and promotional opportunities.
• Act as a trusted partner — analyze account data, seasonal needs, and market trends to identify upsell and cross-sell potential.
• Present new product launches and marketing initiatives that drive excitement and measurable results.
• Train customers on PBK tools and resources (website, digital catalogs, ordering systems) to simplify the buying experience.
• Collaborate across Customer Service, Marketing, Product Development, and Operations to ensure a seamless customer journey.
• Maintain accurate records of interactions, growth goals, and opportunities within assigned accounts.
• Represent PBK at trade shows, virtual appointments, and customer events as needed.
• Consistently achieve — and aim to exceed — individual and team sales targets.

What We’re Looking For

• 3 years of experience in inside sales, account management, or territory management (wholesale experience preferred).
• Proven success building long-term customer relationships and driving revenue growth through consultative selling.
• Excellent communicator — confident and personable on phone, video, or email.
• Organized multitasker able to manage multiple accounts and deadlines with precision.
• Analytical mindset with the ability to turn customer data into actionable insights.
• Passionate about the gift and home décor industry — you understand retail trends and what drives sell-through.
• Willingness to travel occasionally for trade shows or key customer meetings.

Why You’ll Love Working Here
 Primitives by Kathy isn’t just a workplace — it’s a place where creativity, culture, and community come together. You’ll join a passionate team that values innovation, integrity, and growth.

We offer:

• Remote flexibility (work from anywhere within the U.S.)
• Comprehensive benefits package including medical, dental, vision, 401(k), and more
• Collaborative, values-driven culture where your ideas matter and your impact is recognized
• Professional growth opportunities with a company that’s expanding and evolving
• A fun, creative environment where relationships and results go hand in hand