Coworking General Manager

COWORKING GENERAL MANAGER Growth path to Director of Coworking Operations

Location: On-Site in San Francisco, CA

Type: Full-Time

Reports to: Chief of Staff

Comp: $85,000 – $110,000

WHAT MAKES THIS ROLE DIFFERENT

A Launch Consultant has already built the infrastructure, meaning the systems are running, vendors are contracted, founding members are in the door, and every process is documented. You are inheriting a working operation, not a blank canvas. There is opportunity for refinement and adding your flare, but you're not starting from nothing.

Your job from day one is to run it, grow it, and own it. The explicit goal is for you to become Director of Coworking Operations within 6 months. That title comes with full ownership of the business, including P&L, team, strategy, and community. The supervisor will ideally transition out of operations entirely. This is a highly autonomous role with lots of ownership and responsibility.

CORE RESPONSIBILITIES

Operations

• Own opening and closing
• Manage all vendor relationships day-to-day; escalate only genuine crises
• Maintain a clean, welcoming, fully functional environment across all areas
• Keep inventory stocked: kitchen, supplies, printer, common areas
• Handle facilities issues proactively, not reactively

Member Experience

• Own the full member lifecycle from first inquiry through renewal or offboarding
• Personally onboard every new member
• Be the person members think of when something is great or when something is wrong
• Proactively gather feedback and act on it without waiting to be asked
• Manage the booking platform and resolve scheduling conflicts

Sales & Occupancy

• Own the full sales funnel: inbound inquiry → tour → close → contract
• Track occupancy weekly and build a pipeline that keeps it growing
• Know your members well enough to identify expansion or upgrade opportunities

Events

• Run a monthly community event
• Build and manage the external event pipeline: corporate bookings, private events, partner events
• Treat the event space as a revenue line, not an afterthought

Reporting & Finance

• Produce a weekly snapshot for the owner: occupancy, pipeline, revenue, open issues
• Manage billing and invoicing
• Flag budget variances proactively; don't wait for the monthly review
• As you grow into the Director role, own the annual budget planning process

HOW YOU EARN THE DIRECTOR TITLE

The Director of Coworking Operations title is milestone-driven, not time-based:

• 70% desk/office occupancy
• full operational independence from owner
• First direct report hired and managing
• member churn under 10%
• producing monthly P&L summary independently
• annual budget ownership

QUALIFICATIONS

Required

• 3 years in operations, general management, hospitality, or a comparable role where you owned outcomes, not just tasks
• You've managed a space or physical environment before
• Strong commercial instincts: you track revenue, understand occupancy math, and think about the business not just the to-do list
• People-first (members are your product; their experience is what you're selling)
• High ownership mentality: you notice problems before they're reported, and you fix them without being asked
• Comfortable in an environment where some things are still being figured out

Preferred

• Prior coworking, flexible workspace, or multi-tenant property experience
• Experience hiring and managing a small team
• Event planning or community programming background
• Basic financial literacy
• Roots in the San Francisco professional or startup ecosystem

We are committed to building a diverse and inclusive workplace and encourage applications from candidates of all backgrounds, identities, and experiences.