Ticket Guide Agent - FLL Airport

GUIDE GUESTS. SOLVE PROBLEMS. CREATE MOMENTS. BECOME A TICKET GUIDE AGENT!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process. 

RESPONSIBILITIES

• Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities 
• Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations 
• Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently 
• Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures 
• Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets 
• Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes 
• Collaborate with airline representatives to ensure accurate information: Work closely with airline staff to maintain consistency in passenger communications 
• Manage queues and crowd control at ticketing areas: Organize lines and manage passenger flow to prevent congestion 
• Provide special assistance to passengers with additional needs: Offer extra help to travelers with disabilities, young children, or other special requirements 
• Keep informed about different airline ticketing policies: Understand and communicate various airlines' ticketing rules and restrictions 
• Facilitate smooth passenger movement to security and boarding: Ensure passengers are directed to the correct security lines and boarding gates 
• Maintain a high level of customer service and professionalism: Uphold the company's service standards in all interactions with passengers 
• Handle sensitive information with discretion and confidentiality: Respect privacy when dealing with passenger details 
• Report any security or safety concerns: Remain vigilant and inform appropriate authorities of any unusual activities 
• Continuously update knowledge on airport layout and services: Stay informed about changes in airport facilities, services, and layout to provide accurate guidance 
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• Previous experience in customer service or guest assistance 
• Strong communication and interpersonal skills 
• Knowledge of airport layout and ticketing/check-in procedures 
• Customer-focused attitude with a friendly and approachable demeanor
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
•  Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
•  Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
•  May need to push, pull
•  May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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