Shuttle Customer Service Agent - BOS Airport

DRIVING SERVICE WITH A SMILE - JOIN US AS A SHUTTLE CUSTOMER SERVICE AGENT TODAY!

The Shuttle Customer Service Agent ensures safe, efficient, and friendly shuttle operations by assisting passengers with directions, luggage, and inquiries, maintaining cleanliness, conducting equipment checks, and supporting timely departures through effective communication.

WHAT IT’S LIKE TO WORK AS A SHUTTLE CUSTOMER SERVICE AGENT

• Greet passengers warmly and provide clear directions regarding shuttle routes, terminals, and airport amenities
• Coordinate shuttle departures every 10–15 minutes, ensuring smooth transitions and timely service
• Assist passengers with luggage, boarding, and ensure everyone is seated before departure
• Conduct pre-shift equipment checks and report any malfunctions immediately
• Maintain shuttle and work area cleanliness between trips to ensure a safe, welcoming environment
• Address passenger inquiries, complaints, and lost item reports with professionalism and care
• Guide passengers during emergencies, following safety protocols and evacuation procedures
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• One year of customer service experience preferred
• Knowledge of airport facilities, layout, terminal locations, and shuttle routes is a plus
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• May need to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 

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