Quality Control Technician

POSITION DESCRIPTION

Quality Control Technician

SUMMARY OVERVIEW

The Quality Control Technician is responsible for ensuring that all operational activities meet established standards of quality and safety. This role involves conducting regular inspections and audits of various airport services, including ground handling, maintenance, and passenger services. The technician is tasked with identifying areas for improvement, recommending corrective actions, and monitoring the implementation of these actions. The technician is also expected to maintain up-to-date knowledge of industry regulations and best practices and to contribute to continuous improvement of service quality.

RESPONSIBILITIES

• Conduct daily quality checks on airport services and operations: Perform routine inspections to ensure adherence to established standards
• Utilize specialized equipment for quality testing: Operate tools and devices specific to measuring and assessing service quality
• Document findings and observations in detailed reports: Accurately record inspection results for analysis and review
• Identify and report any deviations from quality standards: Flag discrepancies and potential issues to supervisors for immediate attention
• Collaborate with the quality control team for audits: Participate in team-based audits to collectively assess and improve service quality
• Provide feedback and suggestions for quality improvement: Offer practical insights based on field observations to enhance service standards
• Assist in the implementation of quality control procedures: Support the execution of new and existing quality protocols across various departments
• Analyze data from quality checks to identify trends: Use collected data to pinpoint patterns and areas requiring attention
• Maintain and calibrate quality control equipment: Ensure all testing devices are functioning accurately and efficiently
• Participate in training and development programs: Engage in ongoing learning to stay current with quality control methodologies
• Collaborate with other departments to resolve quality issues: Work with operational teams to address and rectify quality-related problems
• Ensure compliance with safety and regulatory standards: Uphold all safety protocols during quality inspections and audits
• Provide technical support to the quality control team: Offer expertise and assistance in technical aspects of quality assessment
• Keep up to date with industry quality standards and changes: Stay informed about evolving practices and regulations in airport services
• Assist in managing quality control documentation: Help in organizing and updating records related to quality inspections and audits
• Support the quality control manager in various projects: Aid in executing special quality control initiatives and projects as directed
• Conduct root cause analysis for quality issues: Participate in investigating the underlying reasons for quality discrepancies
• Prepare samples or setups for testing and evaluation: Ready the necessary materials or environments needed for thorough quality assessments
• Liaise with external auditors during inspections: Assist in facilitating interactions and providing necessary information during external audits
• Monitor and report on the quality of incoming materials and supplies: Check the quality of external products and supplies used in airport services
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management 

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 2-3 years of experience in quality control or assurance, in the aviation industry
• Knowledge of industry standards and regulations
• Strong analytical and problem-solving skills
• Attention to detail and commitment to quality
• Ability to work independently and as part of a team
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen 
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays 

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands 
• Must be able to push, pull
• Must be able to crawl and crouch, at times, in confined tight spaces 
• Must be able to bend, stretch, squat, kneel
• Must be able to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Exposure to outdoor elements 
• Be able to hear and respond to the spoken voice and to audible alarms 
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers 
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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