Private Select (PS) Baggage Concierge Agent- ATL Airport

LIFT, LOAD, AND LAUNCH YOUR FUTURE — BECOME A BAGGAGE HANDLING AGENT! 

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT? 

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW 

The Baggage Concierge Agent is responsible for supporting the safe, secure, and timely movement of checked baggage between the facility, terminal, airline-designated drop points, and approved baggage handling areas. This role coordinates with airline staff and internal teams to ensure baggage is handled accurately, transported securely, and processed in accordance with TSA, CBP, airline, airport, and company requirements. The Baggage Concierge Agent must maintain strong attention to detail, handle baggage with care, communicate professionally, and support a smooth baggage service experience for customers, airline partners, and operational teams. 

RESPONSIBILITIES 

• Collect checked luggage from facility and transport across the AOA to approved drop point at the terminal in compliance with TSA and airline security requirements.
• Coordinate with airline staff at luggage drop point to ensure luggage is inserted into the hold baggage system (HBS). 
• Collect boarding passes and bag tags issued by the airlines at the main terminal and bring back to facility. 
• Collect checked luggage at the first available drop point, as agreed with each airline, and transport across the AOA to the facility in accordance with TSA, CBP and airline security requirements.
• Safely lift, load, unload and transport baggage to and from the facility
• Protect baggage and other equipment from damage, loss and weather conditions
• Drive and operate ground equipment and vehicles
• Assist with record-keeping and documentation to ensure correct handling of baggage
• Adhere to safety guidelines and maintain safe working conditions for yourself and others
• Communicate with managers and lead agents to manage daily schedules
• Report equipment problems and breakdowns to facilitate fast repairs

QUALIFICATIONS 

• Must be at least 18 years of age
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• High school diploma or equivalent, such as successful completion of a GED
• Familiarity with basic computer programs to assist with record-keeping and baggage routing
• Possess a valid driver's license and have a good driving record
• Pass a physical agility test, depending on the airline
• Strong teamwork and collaboration skills to help achieve team goals
• Excellent verbal and written communication skills, such as email and phone
• Flexible schedule allowing work during nights, weekends and holidays
• Adaptability to changing priorities and time management skills.
•  Pass a background check and drug screen  
•  Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable). 
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To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: 

• Ability to lift up to 70 pounds 

• Prolonged standing and walking in an indoor/outdoor environment as applicable 

• Must be able to reach with arms and grasp with hands  

• Must be able to push, pull 

• Must be able to bend, stretch, squat, kneel 

• Exposure to moderate and at times high noise levels 

• Be able to hear and respond to the spoken voice and to audible alarms  

• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers  

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)   

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 

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