Hope Coordinator

About Primecare Hospice & Palliative Care

At Primecare Hospice, every moment matters. We are a patient-centered, physician-led, team-based program providing holistic, dignified end-of-life care to patients and families at home, in facilities, and in contracted inpatient settings.

Position Summary

The HOPE Coordinator serves as the operational lead for the Hospice Outcomes & Patient Evaluation (HOPE) assessment lifecycle, ensuring accurate and timely data collection, validation, and submission in compliance with CMS HQRP requirements. The role ensures that HOPE-ADM, HUV1, HUV2, SFV, and HOPE-DISCH are completed accurately, integrated into the EHR, and submitted through iQIES within CMS-mandated timeframes. The HOPE Coordinator also supports clinical teams with education, documentation oversight, and QAPI initiatives to optimize quality outcomes, compliance, and survey readiness.

Essential Duties & Responsibilities

1) Regulatory Ownership & Calendar Control

• Maintain the enterprise HOPE calendar and enforce CMS time windows:
  
  • HOPE-Admission during/with the comprehensive assessment 5 calendar days after election.
    
  • HUV1 on/ between days 6–15 after election.
    
  • HUV2 on/ between days 16–30 after election.
    
  • SFV (Symptom Follow-up Visit) within 2 calendar days when moderate/severe pain or non-pain symptom impact is documented at Admission/HUV.
    
• Track exceptions and document when a HUV is not required/accepted per CMS scenarios.
  
• Own go-live/ongoing submission operations in iQIES.

2) Documentation Governance (EHR Build & Clinical Content)

• Map every HOPE item to EHR forms, flowsheets, and care-plan fields; ensure single-entry, multi-use data capture.
  
• Embed communication needs in Admission in line with PC.C35 and HOPE items.
  
• Ensure plan-of-care updates are tied to HUV findings; reinforce 15-day reassessment cycles and IDG reviews.

3) Submission, Corrections & Data Quality (iQIES)

• Oversee file creation, validation, and submission of all HOPE records in iQIES; monitor acceptance reports, edit/out-of-sequence warnings and resolve quickly.
  
• Administer the HOPE Record Correction Policy: initiate and track corrections for any accepted record, ensuring the EHR and iQIES match.

4) Training, Competency & Field Support

• Design and deliver role-specific trainings covering timepoints, SFV triggers, item coding, and documentation standards.
  
• Clarify who may perform each timepoint per scope and agency policy; reinforce that SFVs can be completed by an RN or LPN/LVN when clinically appropriate.
  
• Maintain quick-reference guides, case scenarios, and an escalation “hotline” for day-of questions.

5) Performance Analytics & QAPI

• Build dashboards for timeliness completeness, acceptance, corrections, and measure rates; present monthly to QAPI and Governing Body.
  
• Monitor HOPE-based HQRP measures and drive action plans with service line leaders.
• Lead targeted audits across active and discharged records; integrate findings into PI plans and education.

6) Policy Alignment & Survey Readiness

• Keep Primecare policies current with HOPE releases, CMS FAQs, and iQIES guidance; publish update memos and revise SOPs.
  
• Maintain a survey binder: policies, training rosters, audit results, iQIES acceptance reports, correction logs, competencies, and crosswalks too.
  
• Serve as point-of-contact for CMS/state surveyors regarding HOPE submissions and clinical documentation access.

7) Patient/Family Communication & Equity

• Ensure documentation reflects patient preferences and effective communication at Admission and throughout updates, consistent with Patient Rights and; audit that interpreter usage is recorded when applicable.

Qualifications

• Licensed Registered Nurse in the State of Georgia, clinically experienced professional with 2–3 years hospice documentation/quality experience; deep knowledge of comprehensive assessment and IDG process.
  
• Demonstrated experience with EHR build/optimization and quality reporting.
  
• Strong analytics and project management; advanced Excel or BI tools.