What are the responsibilities and job description for the Staffing Coordinator position at PRIMECARE HOME CARE SERVICES INC?
Position: Staffing Coordinator
Department: Operations
Employment Status: Full Time
Location: Atlanta / Milledgeville / Macon / Grovetown
Salary Range: $40,000
About Primecare Home Care:
At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.
Position Summary
Under the supervision of the Client Services Manager, the Staffing Coordinator of Primecare Home Care Services is responsible for communicating with Caregivers, Clients, Care Coordinator, Case Managers, Sales Department, and Human Resources Managers as directed by the Respect and Care Manager, to coordinate and staff services for clients in their assigned office locations. The Staffing Coordinator may also staff for other Primecare locations.
Essential Duties
- Scheduling home care services for clients based on their individual needs and preferences.
- Coordinating schedules for caregivers and ensuring that they are matched with appropriate clients based on their skills and experience.
- Coordinate staffing needs with the Onboarding Specialist.
- Ensures Lead Staffer and Lead Recruiter are aware of staffing needs.
- Communicating with clients and caregivers regarding scheduling changes and updates
- Maintaining accurate records of client care plans and schedules
- Responding to client inquiries and resolving scheduling conflicts
- Collaborating with other team members to ensure that client needs are met, and services are delivered on time.
- Providing support to caregivers and clients as needed
- Ensuring compliance with all regulatory requirements related to scheduling and care delivery.
- Understands and adheres to established Primecare Home Care Services policies and procedures.
- Facilitates patient complaints or issues to the appropriate department immediately.
- Observes legal and ethical guidelines for safeguarding the confidentiality of patient proprietary information.
- Understand Primecare staffing software system.
- Completes tasks and runs reports in required platforms if needed.
- Accepts other responsibilities and duties that may be assigned.
Required Knowledge, Skills, Abilities and Competences:
- Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement; identifies and responds actively and with sensitivity to the needs of all concerned; participates as a team player in all phases of the organization; and is open and responsive to change.
- Maintains strict confidentiality of personnel data, proprietary information, and sensitive materials as required.
- A good understanding of staffing and scheduling requirements related to home health.
- Competent with computers and software applications.
- Must possess excellent communication skills, including the ability to interact well with a diverse individual.
- Must have strong organization skills and the ability to manage and prioritize multiple assignments.
- Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports) to various audiences.
- Experience providing customer service to internal and external customers, including meeting quality standards for service, and evaluation of customer service.
Minimum Qualifications
- High School Diploma or GED required.
- Experience answering inbound phone calls and knowledge of multi-line phone systems.
- 1 year Experience in healthcare scheduling and/or staffing Experience with creating reports, faxing, and data entry are required.
Preferred Qualifications
- Bachelor’s degree or at least 2 years of home health experience within the last 24 months.
- Understanding of the technology and quickly learning how to navigate an electronic health record software system.
Language Skills
Reasoning Ability
Other Skills and Abilities:
General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
- Ability to read, analyze and interpret regulations and other documents.
- Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
- Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
- Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
- Able to establish and maintain cooperative and positive working relationships.
- Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
- Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
- Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
- Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holds self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
- Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
- Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
- Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
- Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
- Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
- Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
- Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
- Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
- Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
- Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.
- Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
- Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Employee is frequently required to sit. Employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
- Requires manual and finger dexterity and eye-hand coordination.
- Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computer and phone.
- Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.
Visual, Hearing and Communication Requirements
- Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.
Work Environment
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pressure Factor
- May require working under stressful conditions.
- May experience pressure to meet scheduled timelines.
Environmental Conditions
- The employee normally works indoors in a typical, temperature-controlled office environment.
- Noise level in the work environment is usually moderate.
- There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.
Salary : $40,000