What are the responsibilities and job description for the Centralized Scheduler position at Primecare Community Health?
Position Summary
The Centralized Scheduler promptly answers phone calls from patients, schedules appointments, and verifies patient information, including demographics, insurance, and preferred provider.
Duties and Responsibilities
- Complete scheduling and documentation accurately and consistently in an electronic medical record (Athena)
- Verifiy and update patient’s demographic information by asking current phone, address, insurance, and emergency contact information
- Confirm patient’s PCP and ensure that continuity of care is maintained
- Adhere to HIPPA and confidentiality requirements
- Provide patients with accurate information, including appointment time, necessary arrival time, and any special requirements related to the visit
- Complete reminder calls for appointments
- Scheduling staff are expected to work a minimum of one (1) Saturday every four (4) weeks
Required Knowledge, Experience, or Licensure/Registration
- Demonstrated computer knowledge required
- Prior experience in a healthcare setting and utilizing an electronic medical record strongly preferred
- Bilingual in English/Spanish or English/Polish
- Excellent communication, interpersonal, and customer service skills
Benefits
- 27 days of PTO each year, accrued each pay period
- 3 personal days
- 1 floating holiday
- 8 paid holidays
- Medical/Dental/Vision coverage available the 1st of the month following 30 days
- Company-paid life, short-term disability, and long-term disability coverage
- Discretionary 403(b) match and profit sharing after meeting service requirements
- Flexible spending accounts
- Accident & critical illness coverage
- Pet insurance
Salary
All wages are based on relevant years of experience. The minimum rate is the wage that someone without scheduling or customer service experience will earn.
PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.
Salary : $17 - $23