What are the responsibilities and job description for the Field Service Technician position at PRIMEBRIDGE WORKFORCE LLC?
Field Service Technician
Location: Palo Alto, CA 94304
Education: High School Diploma or Equivalent
Industry: Medical Devices
Open Positions: 1
Job Overview
We are seeking a skilled and customer-focused Field Service Technician to provide maintenance, troubleshooting, installation, and repair services for medical equipment across an assigned territory.
The ideal candidate will have hands-on experience with electromechanical systems, strong technical troubleshooting skills, and the ability to build positive relationships with customers. This role involves daily travel to healthcare facilities within an approximate 2–3-hour radius.
Key Responsibilities
- Perform preventive maintenance, installation, repair, and upgrades of medical equipment at customer locations.
- Diagnose technical issues and provide effective repair solutions.
- Conduct equipment demonstrations and provide user training to healthcare professionals.
- Prepare repair estimates and maintain accurate service documentation.
- Support sales initiatives through customer visits, product demonstrations, and service contract opportunities.
- Develop new service contract business and manage contract renewals.
- Maintain spare parts inventory and ensure timely availability of required components.
- Travel within the assigned territory, including approximately 40% overnight travel.
Required Qualifications
- High school diploma or GED.
- Minimum 2 years of relevant technical experience preferred.
- Experience in electrical and mechanical assembly, maintenance, or repair.
- Knowledge of electromechanical systems and troubleshooting techniques.
- Ability to read and interpret electrical and mechanical schematics.
- Valid driver's license with a good driving record.
- Strong customer service, communication, and organizational skills.
- Ability to safely lift up to 30 lbs. and push or pull up to 75 lbs.
- Relevant technical training or certifications are an advantage.
- Previous sales or service contract experience is preferred.
Benefits
- Performance-based bonuses, with the potential to earn $20,000 annually after completing training.
- Medical, dental, and vision insurance.
- Wellness programs and 401(k) plan.
- 15 days of paid time off.
- 12 paid holidays, including 8 standard and 4 floating holidays.
- Birthday benefit.
- Paid training and ongoing professional development.
Salary : $45,000 - $60,000