Guest Services Supervisor

Prime Vacations is a vacation rental management company with properties from Siesta Key to Anna Maria Island.

Position Summary

The Guest Services Supervisor oversees the daily operations of the guest services team, ensuring exceptional customer service for vacation rental guests. This role acts as the main point of contact between guests, housekeeping, maintenance, and operations teams to deliver a seamless and enjoyable guest experience. We are seeking a dedicated and enthusiastic Guest Services Supervisor to join our team in providing five-star service to our guests.

This position requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Must have professional email and phone etiquette
• Answer phone calls promptly and professionally, addressing inquiries and providing information about the area.
• Manage reservations and ensure accurate entry into the front desk system.
• Handle guest requests and complaints with professionalism and efficiency, striving for resolution.
• Be able to multitask and prioritize multiple duties.
• Must be good communicator and take direction clearly.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Detail oriented, comfortable in a fastpaced environment.
  
  

Responsibilities

• Actively listen to and resolve complaints in a timely manner
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Work with multiple departments to resolve issues
• Comply with all Prime Vacation standards and operating procedures
• Examine daily duties, assign tasks and check on progress
• Recommend local tourist spots, including places to dine, shop and sightsee
  
  

Qualifications

• Previous experience in guest services or hospitality management is preferred.
• Must submit to background check.
• Strong customer service skills with an emphasis on phone etiquette.
• Proficient in using phone systems and computer software related to hotel management.
• Excellent interpersonal skills with the ability to work well under pressure.
• A positive attitude and willingness to go above and beyond for guests.
• Ability to work fulltime and flexible hours must be available to work weekends.
• Knowledge of TRACK , Villa Control and Breezeway Software programs are a plus.
  
  

Join our team as a Guest Service Agent, where your contributions will be valued, and your efforts will help create unforgettable experiences for our guests.

Prime Vacations is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

Schedule:

• Day shift
• Weekends as needed
  
  

Experience:

Guest services: 3 years (Preferred)