Property Service Manager

Position Overview

Prime Vacation Rentals is seeking a dependable, organized, and hands-on Property Services Manager to oversee the daily operations and presentation of our vacation rental homes. This position plays a key role in ensuring every property meets company standards and is fully guest-ready before each arrival.

The Property Services Manager will oversee housekeeping operations, laundry coordination, property inspections, vendor communication, and team accountability while helping maintain a high standard of cleanliness and guest satisfaction across all managed homes.

Primary Responsibilities

Property & Guest Readiness Oversight

• Conduct guest-ready inspections prior to arrivals
• Ensure all homes meet company cleanliness and presentation standards
• Verify homes are fully stocked with required supplies and amenities
• Inspect for maintenance concerns, damages, or safety issues
• Coordinate with maintenance teams for repairs and follow-up

Housekeeping Management

• Oversee housekeeping staff and cleaning schedules
• Train and support housekeeping personnel on company standards
• Monitor cleaning quality and performance expectations
• Assist with hiring, scheduling, coaching, and termination of housekeeping staff when necessary
• Ensure all turnover cleans are completed on time

Laundry Operations

• Oversee linen and laundry operations
• Maintain inventory levels of linens, towels, and cleaning supplies
• Coordinate laundry schedules to support property turnover needs
• Ensure proper organization and quality control of linens

Team & Vendor Coordination

• Communicate daily with housekeeping, maintenance, and office staff
• Coordinate with vendors and contractors as needed
• Assist in creating efficient operational procedures and workflows
• Respond to operational issues in a timely and professional manner

Administrative & Operational Duties

• Maintain inspection reports and operational checklists
• Help manage supply inventory and ordering
• Assist leadership with operational planning and staffing needs
• Support company goals related to guest satisfaction and property care
• Must be willing to assist with housekeeping cleans and laundry operations during slower seasons or when operationally needed
• Company tablet/iPad will be provided for all required computer work, inspections, scheduling, and operational communication

Qualifications

• Prior experience in housekeeping, hospitality, property management, or vacation rentals preferred
• Strong leadership and organizational skills
• Ability to manage multiple properties and schedules efficiently
• Reliable transportation and valid driver’s license required
• Strong communication and problem-solving abilities
• Weekend and holiday availability is required
• Must be available during peak vacation rental turnover periods
• Must be dependable, detail-oriented, and self-motivated
• Must be willing to work in both management and hands-on operational roles when needed
• Must be able to stand for extended periods of time
• Must be able to lift at least 25 pounds
• Must be able to work in varying weather conditions
• Must pass background check

Benefits

• Workplace IRA with company match up to 3%
• Performance bonus opportunities based on 5-star cleanliness and guest review scores
• Paid time off available

Work Environment

This is a hands-on management position that requires both office coordination and field oversight of vacation rental properties throughout the Deep Creek Lake area. The ideal candidate takes pride in maintaining high property standards and ensuring an excellent guest experience.

Prime Vacation Rentals is an Equal Opportunity Employer.