ERP Administrator

ERP Administrator (IT-Owned: UKG Pro, UKG WFM & NetSuite)

Department

Information Technology – Business Applications

Reports To

CTO / Business Systems

FLSA Status

Exempt

Work Location

• Omaha, NE (Hybrid)
• Phoenix, AZ (Hybrid)
• Remote

Travel

Occasional (0–10%)

Role Ownership & Governance

• This role is owned by Information Technology and is responsible for the technical administration, security, integrations, and overall stability of:
  • UKG Pro
  • UKG Workforce Management (WFM)
  • NetSuite
• Ownership Model:
  • IT owns the platforms and technical execution
  • HR, Payroll, Finance, and Operations own business policies and process decisions
• The ERP Administrator translates approved business requirements into secure, scalable, and supportable system configurations

Position Summary

The ERP Administrator serves as the IT system owner for enterprise workforce and financial platforms. This role ensures:

• System reliability and uptime
• Audit readiness and compliance
• Integration integrity across systems

Additionally, this role enforces governance, release discipline, and operational control across UKG Pro, UKG WFM, and NetSuite.

Core Responsibilities

Platform Ownership & Administration

• Own platform administration, configuration standards, access models, and documentation
• Establish and maintain governance and best practices

UKG Pro (HRIS)

• Manage security, workflows, and system releases
• Handle vendor escalations

UKG Workforce Management (WFM)

• Configure and manage:
  • Timekeeping rules
  • Accruals
  • Scheduling
  • Approvals
• Maintain integrations

NetSuite

• Administer:
  • Roles and permissions
  • Workflows
  • Reporting
• Manage release cycles and updates

Integrations & Data Integrity

• Own integrations across all platforms
• Ensure data accuracy, consistency, and reliability

Change Management & Releases

• Lead testing, change management, and controlled deployments
• Enforce release discipline

Compliance & Support

• Support audits, access reviews, and IT security initiatives
• Act as Tier 3 escalation and primary technical owner for ERP-related issues

Required Qualifications

• 3 years administering ERP, HRIS, WFM, or financial systems in an IT-owned environment
• Hands-on experience with:
  • UKG Pro
  • UKG WFM
  • NetSuite (at least one strongly preferred)
• Strong understanding of:
  • System integrations
  • Access controls and security models
  • Release management
• Excellent documentation and stakeholder communication skills

Preferred Qualifications

• NetSuite SuiteFlow and multi-subsidiary experience
• UKG Pro security and workflow configuration expertise
• Experience stabilizing post-implementation ERP environments
• Relevant certifications:
  • UKG certifications
  • NetSuite SuiteFoundation

Performance Indicators (Success Metrics)

• Reduction in payroll, timekeeping, and GL exceptions
• Stable, predictable release cycles with minimal production issues
• Strong audit readiness and access compliance
• Decrease in manual workarounds and shadow processes