What are the responsibilities and job description for the Remote - Medical Support Assistant (MSA) - Salt Lake City, UT position at Prime Physicians?
Prime Physicians is an organization accredited by The Joint Commission (TJC), ISO 9001 certified, and appraised at CMMI Services Level 3. We provide program management support, medical staffing, and medical services to the Department of Veterans Affairs, the Defense Health Agency (Navy, Air Force, and Army), and the Indian Health Service (IHS), along with comprehensive consulting and management solutions to hospitals and health systems. Our singular focus is advancing high-quality patient care.
Guided by a mission to drive healthcare transformation and innovation, we offer a full range of services from program and project management to strategic planning that strengthen operational efficiency and streamline business processes. At Prime Physicians, we are committed to building a more efficient, effective, and compassionate healthcare system, ensuring that the future of patient care remains in skilled and dedicated hands.
Job Title: Remote - Medical Support Assistant (MSA)
No. of Positions / Candidates Required: 28 FTE total
Site: George E. Wahlen VA Medical Center
Location: 500 Foothill Dr, Salt Lake City, UT 84148
Location: 500 Foothill Dr, Salt Lake City, UT 84148
Specialty: Community Care scheduling and consult management
Place of Work (City/State): Remote. Candidate must physically reside and work within 50 miles of any listed facility.
Duration: 1 year contract with the possibility of another year extension.
Shift Schedule:
- Day shift only: 8-hour shift within business hours, Monday–Friday, 8:00 a.m.–4:30 p.m.
How Many Shifts Needed per Month: Not specified. Positions are full-time FTE, Monday–Friday.
Credentialing / Onboarding Time: 6 weeks
Education: High School diploma or GED equivalent
Experience Needed:
- Minimum 6 months of customer service experience
- Medical scheduling, VA, or community care experience preferred
Special Skills:
- Typing speed of 50 WPM
- Basic medical terminology and computer skills
- Strong written and verbal English
- Proficiency with Microsoft Word, Excel, Outlook, and Teams
Responsibilities:
- Schedule, track, and follow up on patient appointments
- Process community care consults and coordinate care with outside providers
- Update patient demographics, insurance, and medical records in VA systems
- Handle calls, voicemails, faxes, mail, and patient inquiries
- Maintain clinic schedules, no-shows, and access reports
- Support providers and care teams with scheduling and administrative needs
- Resolve patient concerns and scheduling issues
- Maintain HIPAA, privacy, IT security, and regulatory compliance
- Meet productivity and quality standards
- Work independently and resolve scheduling or administrative issues
Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.