What are the responsibilities and job description for the Remote / IHS / Registered Nurse – Nurse Advice / Nurse Triage Telephone Services position at Prime Physicians?
Job Title: Registered Nurse – Nurse Advice / Nurse Triage Telephone Services
Specialty: Registered Nurse (Nurse Advice / Telephonic Triage Services)
Place of Work (City/State): Remote Telephonic Service serving the IHS Navajo service units in New Mexico
Duration: 1 year contract with the possibility of a 4 years extension.
Start Date: Jan 1, 2026 (tentative)
Credentialing / Onboarding Time: 6–8 weeks (includes background checks, fingerprinting, security clearance, and orientation).
Shift Schedule
Flexible coverage to maintain continuous 24x7x365 service. Average 12–15 shifts per month per nurse depending on rotation.
License
Active, unrestricted Registered Nurse (RN) License — any U.S. State, the District of Columbia, Puerto Rico, or U.S. Territory (acceptable under federal guidelines).
Experience Needed
Minimum 2 years of RN clinical experience (preferred areas: Emergency Department, ICU, or Telephonic Triage).
Preferred: Experience with telephonic nurse advice/triage call systems within last 12 months and EHR documentation.
Special Skills Needed
Specialty: Registered Nurse (Nurse Advice / Telephonic Triage Services)
Place of Work (City/State): Remote Telephonic Service serving the IHS Navajo service units in New Mexico
Duration: 1 year contract with the possibility of a 4 years extension.
Start Date: Jan 1, 2026 (tentative)
Credentialing / Onboarding Time: 6–8 weeks (includes background checks, fingerprinting, security clearance, and orientation).
Shift Schedule
- 24/7 rotational coverage including Day, Evening, and Night shifts
- Typical shift durations: 8–12 hours (flexible scheduling)
- Federal holidays included as facility operates 24/7
Flexible coverage to maintain continuous 24x7x365 service. Average 12–15 shifts per month per nurse depending on rotation.
License
Active, unrestricted Registered Nurse (RN) License — any U.S. State, the District of Columbia, Puerto Rico, or U.S. Territory (acceptable under federal guidelines).
Experience Needed
Minimum 2 years of RN clinical experience (preferred areas: Emergency Department, ICU, or Telephonic Triage).
Preferred: Experience with telephonic nurse advice/triage call systems within last 12 months and EHR documentation.
Special Skills Needed
- Proficient in rapid clinical assessment and decision-making.
- Strong communication skills to manage calls empathetically and effectively.
- Competency in using Electronic Health Record (EHR) systems and secure VPN connections.
- Culturally competent care awareness, especially in serving American Indian/Alaska Native communities.
- Ability to handle multilingual environments; familiarity with Navajo or access to medical interpreter services.
- Strong understanding of HIPAA, CMS, and Joint Commission standards.
- Provide 24/7 telephonic nurse advice and triage services for Indian Health Service patients across Gallup and Shiprock Service Units.
- Conduct symptom assessments using clinical triage protocols (Rapid Triage Screening Model).
- Determine care urgency and direct patients appropriately (e.g., emergency department, provider referral, or self-care advice).
- Document every patient interaction in IHS-approved Electronic Health Record (EHR) systems.
- Generate detailed call reports, follow-up logs, and maintain accurate documentation in compliance with CMS, HIPAA, and Joint Commission standards.
- Offer culturally sensitive care and coordinate interpreter services for non-English-speaking patients.
- Participate in quality reviews, audits, and monthly performance evaluations.
- Uphold patient confidentiality and adhere to IHS, HIPAA, and federal conduct codes.
- Complete mandatory training (Information Security, Privacy Act, Rules of Behavior) and maintain active credentials.