What are the responsibilities and job description for the MSA (Remote ) position at Prime physicians?
Below are Job details
Job Title: Medical Support Assistant (MSA) Remote
No. of Positions / Candidates Required: 57 FTE
Specialty: Community Care scheduling and consult management
Place of Work (City/State): Remote
Duration: 1 year contract with the possibility of extension.
Shift Schedule: Monday–Friday, 8:00 AM–4:30 PM; 8-hour day shift, excluding federal holidays.
How Many Shifts Needed per Month: Not specified; full-time, Monday–Friday.
Credentialing / Onboarding Time: 6 to 8 weeks
Education: High school diploma or GED
Experience Needed: Minimum 6 months of customer service experience
Responsibilities:
- Schedule appointments and complete patient follow-ups.
- Process Community Care consults in HSRM/PPMS and coordinate provider care.
- Update demographics and insurance; maintain records in CPRS/VistA.
- Answer calls within 5 rings; return voicemail within 48 business hours.
- Manage clinic schedules, no-shows within 24 hours, faxes and mail.
- Resolve scheduling issues and escalate concerns or system problems.
- Meet targets: average 20 cases/day, 95% timeliness, 98% compliant scheduling.
- Protect patient privacy, verify 2 identifiers, and complete VA training.
Pay: $18.00 - $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
Salary : $18 - $19