Medical Support Assistant - Dayton, OH

Job Title: Medical Support Assistant

No of Positions or candidates required:25 positions

Specialty: Clinic Practice Management / Administrative Support

Place of Work (City/State): Dayton, OH (VA)

Start Date: May 2026

Shift Schedule: Monday – Friday Between 6:00 AM – 6:00 PM (including federal holidays)

How many shifts needed per month: Full-time coverage (approx. 20–22 shifts/month per FTE)

License: Not required

Certifications

• VA Privacy and Information Security Awareness training (mandatory)
  
  

Education

• High School Diploma required
• One year above high school (college or equivalent) OR combination of education and experience preferred
  
  

Experience needed: Minimum 6 months of clerical/administrative/office experience

Special Skills Needed

• Appointment scheduling and calendar management
• Customer service and patient interaction
• Knowledge of healthcare administrative workflows
• Data entry and EHR systems (ISS/Oracle, VistA preferred)
• Strong written and verbal communication
• Ability to multitask and prioritize effectively
• High attention to detail
  
  

Credentialing / Onboarding time: 6 weeks to 8 weeks

Responsibilities

• Perform receptionist and administrative support duties
• Schedule and manage patient appointments per guidelines
• Maintain and update patient records and scheduling systems
• Handle incoming calls, messages, and patient inquiries
• Verify patient eligibility, demographics, and insurance
• Monitor consults, recalls, and scheduling requests
• Document all patient interactions and scheduling actions
• Coordinate with internal departments (ROI, Enrollment, Travel, etc.)
• Operate office equipment (copiers, scanners, etc.)
• Comply with VA policies, SOPs, and confidentiality standards
• Complete required trainings and use assigned systems effectively
  
  

Misc

• Must be a U.S. Citizen
• Subject to background/security investigation
• Must be proficient in English
• On-site role at VA (non-personal services)
• Must meet performance standards (accuracy, responsiveness, patient service)