What are the responsibilities and job description for the Medical Appointment Clerk - Warner Robins, GA position at Prime Physicians?
Job Title: Medical Appointment Clerk
Location: 78th Medical Group, Robins Air Force Base, Warner Robins, GA 31098
Tentative Start Date: 16 May 2026
No. of FTEs Required: 3 FTE
Work Schedule: Monday-Friday, 0730–1630 (9-hour shift with 1-hour unpaid meal break); 40 hours/week
Qualifications
Location: 78th Medical Group, Robins Air Force Base, Warner Robins, GA 31098
Tentative Start Date: 16 May 2026
No. of FTEs Required: 3 FTE
Work Schedule: Monday-Friday, 0730–1630 (9-hour shift with 1-hour unpaid meal break); 40 hours/week
Qualifications
- Education: High School Diploma or General Educational Development (GED) equivalent.
- Experience: At least 6 months of experience in a medical office or appointment scheduling role
- Typing speed of at least 50 WPM is required.
- Ability to clearly speak, read, and understand English
- Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
- Experience using electronic medical record systems preferred
- License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required
- Schedule, reschedule, and cancel patient appointments using MHS GENESIS in accordance with clinic and access-to-care standards.
- Answer incoming calls and respond to secure messages while meeting call response time and customer service requirements.
- Verify patient eligibility and demographic information prior to booking appointments.
- Coordinate referrals, consults, and specialty care appointments as directed.
- Maintain accurate appointment schedules, logs, and clinic templates.
- Document no-shows, cancellations, refusals, and appointment outcomes using approved procedures.
- Route telephone consults and messages to appropriate clinical staff.
- Ensure compliance with HIPAA, Privacy Act, and DoD information security requirements.
- BI1