Job Title:         HOUSEPERSON

Department: ROOMS

Reports to:     ASSOCIATE HOUSEKEEPER

Status:             Non-Exempt

SUMMARY of POSITION

The primary function of a Houseman is to assure the overall success of the hotel by meeting or exceeding the guest expectation for public area cleanliness and by assisting in the delivery of guest service.  The Houseman must ensure guest satisfaction through public area cleanliness and attention to our guests needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is empowered to guarantee total guest satisfaction.
• Display hospitality and professionalism to our guests at all times.
• Take pride in representing Prime Hospitality professionally with our guests.
• Assure that all transactions with guests are handled in a legal, ethical manner.
• Comply with Company Standards of Service as outlined for Prime Hospitality.
• Project a favorable image of Prime Hospitality to the public at all times.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Complete Departmental, Prime Hospitality, and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag.
• Have a thorough knowledge of emergency procedures.
• Maintains equipment such as vacuum and cleaning equipment. Empties vacuum cleaner bag as necessary.
• Notifies supervisor when shortage of supplies is noticed.
• Remove trash and dirty linens from housekeeping carts.
• Ensures that hotel public areas are within the standards of Prime Hospitality and Brand Standards.
• Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.
• Sweep and vacuum floors, hallways and stairwells.
• Report maintenance problems and complete work repair orders.
• Spot clean walls, carpets, light fixtures, etc., store housekeeping carts at the end of the day.
• Pick up trash from parking lot and garden areas.
• Write maintenance orders as needed.
• Turn in articles left in rooms to management for "Lost and Found" handling following hotel procedures.
• Replenish storeroom supplies.
• Rotate linens in storerooms. (Continues Next Page à)

• Maintain shelf organization in the storerooms.
• Maintain safe working conditions and security within department and hotel.
• Follow all safety rules and procedures.
• Have a thorough knowledge of emergency procedures.
• Take corrective action where required to improve safety of work areas.
• Maintain security of keys and hotel as assigned.
• Deliver special request items such as cribs to guest rooms.

SUPERVISORY RESPONSIBILITIES

-None-

EDUCATION and/or EXPERIENCE

High school diploma or general education degree or equivalent combination of education and experience required.

KEY SKILLS

• Excellent interpersonal communication skills.
• A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills.
• A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.
• Someone who is creative yet has common sense and is practical in the real world.
• A good communicator, someone that will keep all parties informed in an organized, coherent manner.
• Personal accountability and pride in results will be important for this Associate to possess.
• Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Salary : $16 - $17