Bistro Server

Job Summary

The purpose of the Bistro Server is to create the ultimate guest experience for all guests of our hotel. The Bistro Server will recognize, acknowledge, welcome, and serve all guests and visitors dining at the hotel’s quick service bistro location.  

Duties & Responsibilities

• This position is empowered to guarantee total guest satisfaction.
• Display hospitality and professionalism to our guests at all times.
• Take pride in representing PMG Hospitality professionally with our guests.
• Assure that all transactions with guests are handled in a legal, ethical manner.
• Comply with Company Standards of Service as outlined for PMG Hospitality.
• Project a favorable image of PMG Hospitality to the public at all times.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Complete Departmental, PMG Hospitality, and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag.
• Have a thorough knowledge of emergency procedures.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction.
• Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, some of whom may require patience and tolerance.

Specific Job Functions:

Bistro Area

• Guest Service
  • Greet guests warmly and professionally
  • Present menus and explain specials, ingredients, and preparation
  • Answer questions and make recommendations (food, drinks, wine pairings)
  • Ensure a high level of hospitality consistent with the hotel brand
• Order Taking & Delivery
  • Take accurate food and beverage orders
  • Enter orders into the POS system
  • Serve food and drinks promptly and correctly
  • Check back with guests to ensure satisfaction
• Table Management
  • Set up tables before service (silverware, glassware, linens)
  • Clear and reset tables efficiently
  • Maintain cleanliness and organization of the dining area
• Billing & Payments
  • Prepare and present checks
  • Process payments (cash, card, room charge)
  • Handle transactions accurately
• Coordination & Teamwork
  • Communicate with kitchen and bar staff
  • Assist coworkers during busy periods
  • Support hosts, bussers, and supervisors as needed
• Upselling & Revenue
  • Suggest appetizers, desserts, and beverages
  • Promote hotel amenities or specials when appropriate
• Compliance & Safety
  • Follow food safety and sanitation standards
  • Verify IDs for alcohol service
  • Follow hotel policies and local regulations

Market / Pantry

• Stock the Market daily with all required products to maximize Market/Pantry sales.
• Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards.
• Inform the Front Desk Manager of any items that are getting low so the Front Desk Manager can place an order as necessary.
• Conduct or assist in conducting monthly inventory.

Education and/or Experience 

• High School Diploma required. (University degree in related field preferred.)
• 3 years’ experience in a similar position
• Prior experience in utilization and functionality of brand systems;
• Excellent interpersonal and organizational skills with a high degree of persuasiveness;
• Excellent telephone skills;
• Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment;
• Must type at least 30 wpm and have high proficiency in MSWord, MS Excel;
• Must possess strong organizational skills, accuracy in document preparation, and detail oriented;

Key Skills

• Excellent interpersonal communication skills.
• Must have analytical and problem-solving expertise.
• A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills.
• A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.

• Someone who is creative yet has common sense and is practical in the real world.
• A good communicator, someone that will keep all parties informed in an organized, coherent manner.
• Must have basic knowledge of Microsoft Word, Excel, computers, and systems.
• Must have basic mathematical skills and basic calculator skills.
• Capability of building long-term relationships and being part of a rapidly growing business.
• Personal accountability and pride in results will be important for this position to possess.
• Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.
• Must be proficient with computer and computer-generated data.

Salary : $16 - $17