Food and Beverage Server

*LOCATION: Grand Cayman - Cayman Islands*

Applicants must be willing to relocate to the Cayman Islands.

Job Summary: The Server is responsible for providing exceptional customer service by taking orders, delivering food and beverages, and ensuring guests have a pleasant dining experience. This role involves a thorough knowledge of the menu, the ability to handle multiple tasks efficiently, and a friendly and professional demeanor.

Key Responsibilities:

• Guest Interaction: Greet guests warmly upon arrival, escort them to their table, and present menus. Establish a rapport with guests by making menu recommendations and answering any questions about ingredients, dietary restrictions, or specials.
• Order Taking: Accurately take food and beverage orders from guests, ensuring all preferences and special requests are clearly communicated to the kitchen and bar staff.
• Food and Beverage Service: Deliver food and drinks to the table in a timely manner, ensuring that all items are served as ordered and presented attractively. Check back with guests to ensure satisfaction and promptly address any issues or additional requests.
• Table Maintenance: Monitor tables for cleanliness and service needs, clearing used dishes, glasses, and cutlery between courses. Refill drinks other items as necessary.
• Payment Handling: Present the check to guests, process payments accurately, and return change or receipts. Handle cash, credit card transactions, and tips in compliance with the restaurant’s procedures.
• Menu Knowledge: Maintain a thorough understanding of the menu, including daily specials and beverage options. Be prepared to explain and recommend dishes.
• Compliance: Adhere to all food safety and sanitation regulations, including proper handling of food and beverages. Ensure compliance with local laws regarding alcohol service, including checking IDs and refusing service to intoxicated guests.
• Customer Complaints: Address any guest complaints or concerns with professionalism and empathy, striving to resolve issues promptly. Escalate unresolved issues to management when necessary.
• Team Collaboration: Work closely with kitchen staff, bartenders, bussers, and other servers to ensure efficient service and a smooth operation. Assist in preparing tables for large parties and special events.
• Upselling: Suggest additional items such as appetizers, desserts, or specialty drinks to enhance the guest experience and increase sales.
• Closing Duties: Assist in cleaning and resetting the dining area at the end of shifts, ensuring that the restaurant is ready for the next service period. This may include polishing silverware, folding napkins, and restocking supplies.

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience as a server or in a customer service role is preferred, but not required.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Good math skills for handling transactions and making change.
• Knowledge of food and beverage service, including wine and cocktail basics, is an advantage.
• Physical Requirements: Ability to stand, walk, and carry trays for extended periods. Must be able to lift and carry up to 25 pounds.

Working Conditions:

• Servers work in a busy, fast-paced environment and must be able to handle multiple tasks simultaneously.
• Shifts may include evenings, weekends, and holidays, depending on the restaurant’s operating hours.
• The role involves frequent interaction with guests and requires a friendly, professional demeanor at all times.

What We Offer:

• Competitive salary.
• Opportunities for professional growth and career advancement.
• Comprehensive benefits package, including health insurance, pension and group wide food & beverage discounts.
• A supportive and dynamic work environment.
• The chance to be part of a prestigious restaurant group dedicated to growth and culinary excellence.

How to Apply:

Interested candidates are invited to submit their resume, a cover letter detailing their experience, culinary philosophy, and a portfolio showcasing their work to careers@primegroup.ky with the subject line "Server Application - [Your Name]".

Join us at Prime Group Ltd. and bring your culinary passion to a team that values tradition, innovation, and excellence.