Advisor Support Associate

Position Overview

The Advisor Support Associate plays a key role in supporting our advisory team by coordinating client service activities, preparing meeting materials, and ensuring a smooth and high-quality experience for plan sponsors and participants. This role blends operational efficiency, client communication, investment-related support, and administrative coordination. The position also provides direct support to the Director of Retirement Investment Plan Strategy, assisting with research, reporting, and implementation of investment-related initiatives.

Key Responsibilities

Client & Advisor Support

• Assist advisors with day-to-day service needs for retirement plan and wealth management clients.
• Prepare, update, and organize quarterly review reports, investment summaries, and meeting packets.
• Support participant-level services, including enrollment meetings, educational sessions, and follow-up communications.
• Respond to client inquiries promptly and professionally, ensuring a positive client experience.

Support for the Director of Retirement Investment Plan Strategy

• Assist with preparing investment research, fund analysis, and market commentary for internal and client-facing use.
• Help update and maintain investment review templates, IPS documents, watchlists, and fund monitoring tools.
• Coordinate data requests, reporting cycles, and project timelines related to the firm’s investment strategy initiatives.
• Provide administrative and operational support to ensure smooth execution of investment committee activities and deliverables.
• Help track industry trends, product changes, and regulatory updates relevant to retirement plan investment oversight.

Operational Coordination

• Maintain accurate client records, files, and CRM updates.
• Process service requests such as distributions, rollovers, contributions, and account maintenance.
• Coordinate with custodians, recordkeepers, and internal departments to ensure timely completion of tasks.
• Track outstanding items and ensure advisors remain informed of service progress.

Enrollment & Engagement Support

• Assist with scheduling and preparing materials for enrollment meetings and financial wellness sessions.
• Support marketing and communication efforts for participant outreach, reminders, and follow-ups.
• Monitor enrollment trends and support advisors in identifying opportunities for participant engagement.

Reporting & Documentation

• Create and refine report templates, including quarterly review packs and benchmarking documents.
• Maintain documentation standards, ensuring compliance with internal procedures and industry regulations.
• Help ensure timely delivery of reports and materials to advisors and clients.

Qualifications

• Bachelor’s degree in business, finance, or related field (preferred).
• 1–3 years of experience in financial services, retirement plans, client support, or operations.
• Strong attention to detail with excellent organizational and time-management skills.
• Proficiency in Microsoft Office Suite; comfort with CRM tools and financial platforms.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-centric mindset with a desire to support client and advisor success.

Ideal Candidate Attributes

• Proactive, resourceful, and eager to learn.
• Comfortable working independently and as part of a team.
• Able to maintain professionalism and confidentiality.
• Driven by delivering high-quality service, accuracy, and consistent follow-through.