Change and Work Intake Coordinator

Primary Talent Partners has a new contract opening for a Change and Work Intake Coordinator with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension. This is a hybrid position.

Pay: $46.00 - $51.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Schedule: Will be 40 hours per week, OT not expected unless approved in advance. Must be willing to work off hours to support change initiatives. Mostly Wednesday evenings and Saturday mornings & evenings. Will be roughly 15-20% of time.


Description:
The Change Coordination & Work Intake Coordinator serves as the operational hub for the Core team’s work intake and change management processes. This role is responsible for ensuring work requests and change records are complete, properly routed, approval-ready, and effectively communicated to stakeholders. The coordinator owns process execution, quality control, scheduling, and communications, while engineers retain ownership of all technical planning, implementation, testing, validation, and execution outcomes.


Key Duties:

• Manage and validate incoming work requests in TWI/JIRA to ensure completeness, accuracy, and proper routing
• Perform quality reviews of change records, ensuring required documentation, approvals, risk assessments, testing plans, rollback plans, and stakeholder communications are in place.
• Coordinate ServiceNow change administration, approval tracking, scheduling, and readiness activities.
• Represent changes during CIRB, pre-CAB, and related review meetings; coordinate follow-up actions and documentation.
• Draft and coordinate customer and stakeholder communications before and after change execution.
• Support change execution logistics, bridge coordination, status communications, and post-change closure activities.
• Track metrics, lessons learned, and process improvements to enhance change quality, readiness, and operational efficiency.
  
  

Key Qualifications:

• Experience supporting IT, network, infrastructure, telecommunications, or utility operations environments.
• Knowledge of change management, work intake, service management, or project coordination processes.
• Experience with ServiceNow, JIRA, or similar workflow and ticketing platforms.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, including stakeholder and customer communications.
• Ability to collaborate effectively with engineers, business stakeholders, and leadership teams.
• Detail-oriented with a strong focus on process quality, documentation, and operational readiness.
• Willingness to support occasional evening or weekend activities associated with scheduled change windows.
  
  

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com