Commercial Collections Specialist

Join a growing company and step into a high-impact role where your expertise in credit and collections directly supports financial stability and operational success. Enjoy a hybrid schedule that promotes flexibility, a contract-to-hire pathway, and the opportunity to contribute within a fast-paced, expanding environment in Southwest Houston.

Primary Services is excited to announce the role of Commercial Collections Specialist for a large, well-established client organization seeking to strengthen its accounts receivable operations. This position is ideal for a detail-oriented collections professional who thrives in managing high-volume B2B accounts, resolving payment issues efficiently, and maintaining strong customer accountability. The role requires on-site presence in Southwest Houston three days per week as part of a hybrid work arrangement.

Responsibilities:

• Conduct daily outbound collection efforts through calls and written communication to secure timely payments and meet monthly cash targets.
• Negotiate payment arrangements and settlements while ensuring adherence to established credit policies.
• Monitor AR aging reports to identify high-risk accounts and initiate early intervention strategies.
• Investigate billing discrepancies and perform detailed account reconciliations to resolve short-pays and deductions.
• Collaborate with internal departments, including Sales and Operations, to resolve billing and service-related payment disputes.
• Evaluate customer credit risk based on payment behavior and recommend adjustments to credit limits or payment terms.
• Process credit card payments and facilitate wire transfer instructions to support immediate payment resolution.
• Manage credit hold workflows, including review, release, and customer communication regarding blocked orders.
• Process requests for new or modified credit terms and provide risk-based recommendations.
• Identify and resolve unapplied payments and ensure accurate allocation across customer accounts.
• Maintain detailed and accurate documentation of all collection activity within ERP/CRM systems.
• Provide regular updates to leadership regarding delinquent accounts, trends, and collection risks.

Qualifications:

• Post-secondary degree or diploma, or equivalent combination of education and experience.
• 2–5 years of commercial B2B collections or accounts receivable experience.
• Experience working within ERP accounts receivable modules.
• Intermediate to advanced proficiency in spreadsheet applications for reporting and analysis.
• Strong understanding of AR aging analysis and credit risk evaluation.
• Experience managing customer payment negotiations and dispute resolution processes.
• Ability to work three days per week on-site in Southwest Houston.