Special Loan Associate

PRMI Job Description – 

Special Loans Associate & Team Lead

Date completed: Completed by: 

Title: Special Loans Associate Department: Servicing

Exempt Status 0Y 0N (HR will complete)           Position Status: Full Time 

Position purpose

Interface between servicing teams regarding data and maintenance, advisory updates, scheduled data submissions, department task list items. Maintain professional office environment and function as a liaison for vendors, Corporate Departments, and investors. 

Responsibilities/Duties/Functions/Tasks

Special Loans Associate 

• Special Loans

o ARM, bi-weekly, interest only, balloon loans, etc.

o SCRA / Military Updates

o Successors in Interest Updates

• System Advisory / Updates Communication 

• Servicing System > Print Vendor > Document Retention Reconciliation

• Mass Maintenance and Communication Protocols

• File Maintenance

• Monitor Incoming Communications and Distribution

o Servicing Group Inboxes

o JIRA queues

o LSS portal requests from borrower

• Data Gathering and Research

o Data Corrections / Updates

o Audit Requests

• Maintain Agenda & Notes for various committees

• Daily FEMA Evaluation for PDMDA Declarations in Portfolio

• Credit Bureau Reporting

o Servicing System Header Maintenance 

o Monthly Exceptions Review within Servicing System

o Monthly Exceptions Review from CRAs 

• E-OSCAR Report Cards

• NSF Payment Reporting

• Monthly Reporting and Submissions 

o USDA Investor Exceptions (Paid in full)

o PMI MILAR Reporting 

• Monthly MERS Reconciliation

o Maintenance Items

• Quarterly Reporting

o Mortgage Call Report

o NH Gross Income Report 

o Freddie Mac Report 

• Year-end Reporting 

o Servicing System Header Maintenance 

o Monthly Year-end Task Lists 

o IRS Reporting and Transmissions (1098, 1099-INT, 1099-A, 1099-C)

• Lien Alert Notification Monitoring 

• Servicing Task List 

o Run Reports and Analyze Data Periodically

o Distribute Reports to Departments

• Extract Data from LOS and LSS and Compare for Congruency

• Data Gathering and Research

o Data Corrections / Updates

o Audit Requests

• Sign-Off on Task List Items upon Completion

• QA Audit Responses

Core Functions:

Team Lead – Full time in office requirement 

• Oversight for all “Special Loans” and “Reporting” responsibilities

• Monthly verification of Task List Items 

• Update Procedures Related to Job Functions

• System Advisory / Updates Communication

• Facilitate Goal-Setting and Training of Team Members

• Provides Oversight for Special Loans Team

• Facilitate Weekly and Monthly Team Meetings

• QA Audit Responses 

Special Loans and Maintenance – Full time in office requirement 

• Special Loans

o ARM, bi-weekly, interest only, balloon loans, etc.

o SCRA / Military Updates

o Successors in Interest Updates

• System Advisory / Updates Communication 

• Servicing System > Print Vendor > Document Retention Reconciliation

• Mass Maintenance and Communication Protocols

• File Maintenance

• Monitor Incoming Communications and Distribution

o Servicing Group Inboxes

o JIRA queues

o LSS portal requests from borrower

• Data Gathering and Research

o Data Corrections / Updates

o Audit Requests

• QA Audit Responses 

• Maintain Agenda & Notes for various committees

Reporting – Full time in office requirement 

• Daily FEMA Evaluation for PDMDA Declarations in Portfolio

• Credit Bureau Reporting

o Servicing System Header Maintenance 

o Monthly Exceptions Review within Servicing System

o Monthly Exceptions Review from CRAs 

• E-OSCAR Report Cards

• NSF Payment Reporting

• Monthly Reporting and Submissions 

o USDA Investor Exceptions (Paid in full)

o PMI MILAR Reporting 

• Monthly MERS Reconciliation

o Maintenance Items

• Quarterly Reporting

o Mortgage Call Report

o NH Gross Income Report 

o Freddie Mac Report 

• Year-end Reporting 

o Servicing System Header Maintenance 

o Monthly Year-end Task Lists 

o IRS Reporting and Transmissions (1098, 1099-INT, 1099-A, 1099-C)

• Lien Alert Notification Monitoring 

• Servicing Task List 

o Run Reports and Analyze Data Periodically

o Distribute Reports to Departments

• Extract Data from LOS and LSS and Compare for Congruency

• Data Gathering and Research

o Data Corrections / Updates

o Audit Requests

• Sign-Off on Task List Items upon Completion

• QA Audit Responses

Reporting & Office Supervisor – Full time in office requirement

• All Reporting functions listed above 

• Branch 2401 onsite supervision.  

• Submit requests to Facilities on behalf of Branch 2401 regarding:

o Office supply inventory 

o Broken appliance replacements 

o Office furniture replacements 

o Workstation replacements 

• Facilitate appropriate software updates and downloads for Branch 2401.

• Escalate and notify the applicable parties regarding internet/network outages on behalf of Branch 2401. 

Qualifications

• Mortgage experience is a plus

• Excellent organization skills

• Excellent customer service skills

• Excellent written and verbal skills

• Ability to work independently

• Able to keep abreast of all changes and adapt them into daily routine

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following: 

 Understands and adheres to Employee Handbook, privacy and information security guidelines.

 Acts within delegated authorities and adheres to applicable policy and procedures.

 Contributes to establishing a respectful workplace where diversity is leveraged for innovation and growth.

 Ensures every action and decision is aligned with PRMI values. (pg 7 of 42 Employee Handbook)

 Partners with your manager in performance management, understanding what expected and how performance will be measured, leveraging coaching and feedback opportunities, and seeking access to learning and development. 

 Realizes team synergies through networking and partnerships across PRMI and by seeking out diversity of viewpoints.

 Embraces change, acting as an advocate and role model, and promoting a mindset of continuous improvement.

 Maintains a high standard of customer care, actively listening to customers to understand their needs and points of view, taking ownership of problems and issues, and taking into the breadth of PRMI capability to provide solutions. 

 Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

 Work effectively as a team contributor on all assignments.

 Perform quality work within deadlines with or without direct supervision.

 Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

I acknowledge that I have read the Job Description and I understand what is expected of me for this position.  PRMI reserves the right to change/reassign job duties or combine positions as any time.  I also understand that I am an at-will employee and that this job description does not constitute a contract of employment.

Employee acknowledgement _____________________  Date  _________________