Director of Clinic Operations

Description

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R - Respect

I - Innovation

S - Stewardship

E - Excellence 

Director of Clinic Operations Summary

The Director of Clinic Operations (DCO) provides administrative oversight and supervision of clinic operations leadership at multiple PHS locations who oversee clinic staff and direct day-to-day clinic operations. The DCO oversees programs, processes and resources that align with PHS policies, goals and objectives that include continuous improvement, ensuring standards are met. The DCO is responsible for ensuring delivery of high-quality patient services, financial and operational results of areas of oversight. 

A Day in the Life

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

Leadership 

Driving results by taking initiative, managing execution, and focusing on overall performance. 

Make sound business decisions by understanding the business from multiple stakeholders' perspective, make complex decisions and ensure timely decisions that advance the organization.

Engaging people through building collaborative relationships, optimizing diverse talent, and influencing people. 

Holding oneself accountable by fostering trust, being open by demonstrating self-awareness and self-development, and remaining flexible and adaptable.

Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.

Responsibilities:

Foster a high-performance culture through effective leadership, training, and performance management, ensuring the team is motivated to provide efficient service delivery and high-quality patient care. 

Engages staff and providers to promote team building and contribute to the success of the clinic's quality, fiscal, staff and patient experience.

Drive strategic initiatives aligned with PHS' long-term vision, focusing on growth opportunities and overall practice performance. 

Drive consistent daily operational outcomes e.g., patient service productivity, utilization, staff ratios, maximize capacity, wait-time, panel management, resources allocation, etc. 

Leads and collaborates interdepartmentally to drive successful short-term and long-term projects to successful outcome. 

Develop and implement operational processes, policies, and procedures with a focus on efficiency and scalability, establishing mechanisms to incorporate best practice findings into standards of practice.

Assures standardization of operations aligned with PHS priorities or expectations. 

Maximize efficiency and productivity through process analysis and interdepartmental collaboration.

Consistently meets financial goals through optimizing revenue and implementing cost-control measures, 

Consistently meets population health quality goals including value-based care contracts with state or federal e.g., Medicare Shared Savings Program (MSSP) and Medicaid Value Based Care (CPC); and Patient Centered Medical Home (PCMH) certification and Uniform Data System (UDS) measures are met in accordance with HRSA.

Ensure regulatory and safety compliance through implementation and oversight of best practices in all operations. 

Prepared and participates effectively in mandatory audits - adheres to quality assurance and regulatory standards from PHS, federal, state, and other agencies, including OSHA, HRSA, PCMH, and ODH.

Independently analyze reports and data with action to enhance operational performance.

Responds promptly to persistent issues with effective action plans including continuous process improvement to get back on track.

Other duties assigned. 

Core Competencies

Understanding the Business: customer focused (patient and staff), financial acumen, business insight, tech savvy

Making Complex Decisions: decision quality and manages complexity with competing needs, balancing stakeholders

Taking Initiative: action oriented, resourcefulness

Managing Execution: directs work, plans and assigns, optimizes work processes

Focusing on Performance: ensures accountability, drives results with focus on outcomes

Building Collaborative Relationships: collaborates

Optimizing Diverse Talent: attracts top talent, retains top talent, develops top talent, values differences

Influencing People: communicates effectively, drives engagement, organizational savvy by balancing people and organization with approach, persuades, drives vision and purpose

Being Authentic: instills trust

Being Open: demonstrates self-awareness, self-development

Being Flexible and Adaptable: being resilient and nimble learner 

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Required: 5 years' experience within the same scope of responsibilities within an ambulatory operations leadership role. At least 5 years of experience directly supervising other leaders. Strong healthcare business acumen and positive record with provider relations.

Preferred: bachelor's or master's degree in health care administration, business administration or related field. Previous experience working with external stakeholders or partners delivering patient care services, multi-specialty or school-based health care. 

Language Skill 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge to be proficient of current electronic health record, practice management system and Microsoft 365 including Outlook, Excel and Word. 

Other Applicable Requirements 

Strong communicator and listener to patients and associates. Strong interpersonal skills (friendly, caring, patient). Strong verbal/written communication skills. Strong organizational skills and attention to detail. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.