What are the responsibilities and job description for the Hospital Navigator position at PRIMARY CARE OF CENTRAL FLORIDA INC?
Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion.
SUMMARY
The Hospital Navigator (HN) informs those potential patients and partners about HPG Ecosystem and the services we provide. The HN professionally represents the Company to attain and maintain relationship with assigned Hospital to help navigate patients through the Health Care Continuum and coordinate the transition of care. The HN complies with company policies and follows all legal rules and regulations.
As an organization, we strive to succeed in the critical success factors listed below. Every team member contributes to the overall goals as shown in the performance outcomes.
CRITICAL SUCCESS FACTORS:
- Patient/Customer Satisfaction – to exceed the national average in publicly reported patient satisfaction
- Quality Outcomes - dedication to process excellence and best in class in readmission rate
- Financial and System Growth – to operate in a fiscally responsible manner
ESSENTIAL FUNCTIONS:
- Help patients navigate the Health Care Continuum and coordinate Transitional Care at the assigned Hospital(s).
- Knowledge of Company processes and services offered
QUALIFICATIONS:
Education/Experience: This position requires a bachelor's degree, or Medical Assistant and or minimum of one year of sales- experience, preferably in home care or in the medical field. A high degree of creativity, and a proven sales record of accomplishment. Employees may attend discharge/multidisciplinary rounds in acute care, ambulatory and or other settings within the health system to share expertise and to assist the patient in transition of care from one setting to the next within the health system.
Interpersonal Skills: Ability to create positive impressions and communicate with a variety of people. Maintain effective communication with patients, families, physicians, and co-workers. Presents self in a highly professional manner.
PERFORMANCE OUTCOMES
Outcome 1: The healthcare community is informed of the services the Company provides and the Company is exceptionally represented and respected among clients and healthcare facilities.
Critical Success Factors: Patient/Customer Satisfaction, Financial and System Growth
Responsibilities to Achieve Outcome 1:
- Coordinate the care of patients needing our pre- or post-acute services and keeping them within our care continuum.
- Educate those in the healthcare field regarding the Company services; i.e.: Short- Term Nursing Facilities, Assisted Livings, physician’s offices, long-term care facilities, rehabs, and hospitals etc.
- Develop and maintain relationships with a deep and wide approach with all healthcare professionals in Hospital.
- Create awareness in the community of the need and benefits of HPG services
- Network and attend business organizations on behalf of HPG.
Outcome 2: Increase in accounts/client referrals and current accounts are well maintained.
Critical Success Factors: Financial and System Growth
Responsibilities to Achieve Outcome 2:
- Maintain existing accounts
- Educate patients and prepare them for services
- Coordinate new referral admission process to ease transition by working closely with the Company internal staff
- Follow-up with referrals to assess how service is going through phone calls, emails, text, letters, and visits
- Prepare weekly marketing reports for supervisor
- Prepare monthly expense reports
- Set weekly, monthly, and yearly goals in obtaining new accounts, referrals, and customers
Outcome 3: Compliance with all federal, state, and agency rules and regulations
Critical Success Factors: Quality Outcomes, Financial and System Growth
Responsibilities to Achieve Outcome 3:
- Attending in-service training and mandatory agency meetings
- Maintains a professional appearance as a representative of the company
- Understands and practices agency policies and procedures
- Attending on-going educational seminars to keep updated on latest trends in Medicare, Medicaid, Healthcare policies, etc.