What are the responsibilities and job description for the Patient Services Representative position at Primary Care & Hope Clinic?
Description
Reports To: Office Manager
Employee Status: Non-Exempt (Regarding Overtime)
Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide a variety of service functions.
Essential Functions
- Represent PC&HC to the patients in a courteous and professional manner. Provide prompt, efficient and accurate patient service.
- Greet, assist and direct patients appropriately.
- Assist patients in making appointments with assigned provider.
- Assist in Call Center by answering telephone, screens calls, provides information to patients and other callers as directed.
- Maintain a strong customer focus while working collaboratively within the teams multiple demands and patient needs.
- Treat all patient information confidentially and in accordance with established HIPAA regulations.
- Make patient appointments in accordance with PC&HC scheduling guidelines.
- Register patients, obtain and enter all necessary demographic and insurance related information needed as record for registration and billing of all patients’ visits.
- Coordinate information from patients to ensure accurate billing and maximum reimbursement.
- Establish a new electronic patient account/record and accurately enters all patient information into the computer system according to established procedures.
- Update and correct patient account information in the computer system during each visit.
- Ensure new and updated documentation is filed in the medical record.
- Medical Record administration.
- Verify insurance coverage eligibility prior to the provision of services according to established procedures.
- Inform patient of and collect co-pays and deductibles prior to scheduled services.
- Prepare and issues receipts, process credit card payments.
- Provide information on account status.
- Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
- Maintain a work area that reflects a professional environment at all times.
Marginal Functions
- Assist in the opening and closing security procedures of the building.
- Fill-in for absenteeism, including at other PC&HC locations.
- Perform all other duties as required or assigned.
Requirements
Requirements:
- Must be 18 years of age or older.
- Must have a High School diploma or equivalent.
- Must have ability to manage a fast paced environment without sacrificing efficiency and accuracy.
- Must follow all HIPAA and OSHA requirements.
- Must be able to operate or have ability to be trained to operate office equipment.
- Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.