What are the responsibilities and job description for the Front Desk Customer Service Representative position at PrideStaff?
Pridestaff is currently seeking a Front desk Customer Service Representative for a hearing aid company. This is a full-time temp to hire position.
Job Requirements:
- Pay rate: $18-$20 hourly (training pay rate is $18, once training pay rate will be $19 hourly, once license is received and once full inside sales activities, pay to move to $20 hourly)
- Shift: Monday through Friday, 9am to 5pm and some weekends as needed
Job Summary:
Up until the Associate receives the required License and Certification, and prior to performing full duties described below, the Associate will be performing general office duties, including front desk reception, answering phones, scheduling appointments, and contacting doctors, filing, etc.
Job Duties:
- Maintaining patient records and case histories; ensuring accurate completion of state and federal required forms
- Repairing and Selling hearing instruments and accessories
- Maintaining records of equipment calibration, ensuring equipment is in working order
- Monitoring and documenting sales, repairs and credits; assisting in marketing activities as required; participating in the growth of your office as if it is your own
- Maintaining professional patient, co-worker, and vendor relationships
- Work with your supervisor to obtain a State Board Trainee License and work towards becoming a licensed Hearing Aid Dispenser
- Examination and evaluation of hearing acuity, sensitivity and communication disorders; including sound field, air and bone conduction
- Communicating the test results both verbally and in writing to the patient and their families in a way they can understand
- Recommending and fitting of hearing instruments to provide auditory rehabilitation advice and guidance, and obtaining ear mold impressions when needed
Benefits:
- Paid Training
- Salary Commission
- Bonuses
- Medical, Dental and Vision
- 401K
- Vacation
- Paid Holidays
- Marketing support - local, regional and national
- Access to our In-House learning systems
- CA State license training
Salary : $18 - $20
