Outbound Patient Representative

Outbound Patient Representative

• Location: Parsippany, NJ
• Schedule: Full-Time, varying shifts (hybrid schedule available)
• Salary: $21-$23/hr - plus commission
• Type: Temp-to-Hire

Job Summary
PrideStaff is partnering with a leading medical solutions company to find a dynamic and experienced Outbound Patient Representative to join their team.

The Outbound Patient Representative provides exceptional customer service by making outbound calls to warm and potential leads, engaging patients, and scheduling appointments in a professional contact center environment.

If you are a results-oriented sales professional looking to make a significant impact, we want to hear from you! Please apply now!

What We Offer:
• Competitive salary
• Bonus earning potential
• Career advancement opportunities
• Paid time off
• Medical/Dental/Vision
• 401(k) with company matching

Key Responsibilities

• Make 150 outbound calls daily to warm and prospective leads.
• Schedule patient appointments using established scripts and techniques.
• Maintain accurate patient information in the CRM.
• Handle inbound calls resulting from outbound outreach.
• Identify patient needs through effective probing and questioning.
• Overcome objections professionally and confidently.
• Meet or exceed daily, weekly, and monthly appointment/conversion goals.
• Maintain professional phone etiquette and follow company SOPs.
• Collaborate with clinical and hearing care teams.
• Contribute ideas and support initiatives that improve productivity and Contact Center performance.

Requirements

• 6 months of call center, outbound sales, appointment-setting, or related experience.
• Proven success meeting or exceeding quotas.
• Strong phone presence and communication skills, clear English a must.
• Comfortable handling high-volume outbound calls and rejection.
• Highly motivated, coachable, self-sufficient, and results-driven.
• Strong multitasking and time-management skills in a fast-paced environment.
• Computer savvy with working knowledge of MS Word and Excel.
• Strong data entry/order entry skills.
• Professional telephone etiquette and a team-oriented mindset.
• Flexible schedule.
• Basic industry knowledge is a plus.

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

• Clients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
• PrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
• We help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
• We offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry