What are the responsibilities and job description for the Customer Service Representative - Temporary position at PrideStaff - Morristown-Parsippany, NJ?
Customer Service Representative (Temporary, Full-Time)
PrideStaff is seeking a professional, detail-oriented Customer Service Representative on behalf of a leading manufacturing client in the Hackettstown, NJ area. This role focuses on supporting the EMI Filters department through high-level sales support and account management.
This is a great opportunity for a candidate who excels in technical data management and enjoys serving as the vital link among customers, sales managers, and production teams.
Position Details
- Pay Rate: $25.00/hour
- Duration: Temporary (May 1st to October 15th), with potential for conversion to permanent position
- Schedule: Full-Time, Monday – Friday
- Location: Hackettstown, NJ
Key Responsibilities
- Account Support: Serve as the primary contact for customers, manufacturing representatives, and regional account managers.
- Order Management: Process purchase orders from all channels (web, email, e-catalog) and ensure a smooth transfer to the Operations team for execution.
- Backlog Monitoring: Track customer backlogs to ensure optimum performance and efficiency for every shipment.
- Data Integrity: Maintain accurate Master Data, including billing/shipping info, Incoterms, and customer contact details.
- Problem Resolution: Manage change orders, expedites, RMA transactions, credit/debit memos, and cancellation requests.
- Quoting: Generate standard product quotes based on established marketing price lists.
- Specialized Systems: Access customer portals for invoicing and notifications; may involve processing Military Service Returns using WAWF and Exostar systems.
Qualifications & Skills
- Experience: Previous experience in a professional customer service, sales support, or account management role.
- Software Proficiency: Intermediate knowledge of Microsoft Excel and Word is required.
- Technical Aptitude: Experience with ERP systems and CRM tools is a significant plus.
- Communication: Ability to interpret complex information and determine the most effective mode of communication for internal and external stakeholders.
- Professionalism: Comfortable participating in customer visits or audits when necessary.
Why Work with PrideStaff?
At PrideStaff, we provide our employees with a supportive environment and the resources they need to succeed.
- Weekly Pay: Consistent, reliable paychecks.
- Health Benefits: Comprehensive options available during your temporary assignment.
- Career Growth: We work with top-tier local employers to help you find the right fit for your skills.
• Clients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
• PrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
• We help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
• We offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry
Salary : $25