Front Desk Medical Receptionist / Patient Care Coordinator (PCC).

Employment Type: Temporary to Hire

City: Peachtree City

State: GA

Description:

This front-desk role is commonly listed as Front Desk Medical Receptionist / Patient Care Coordinator (PCC).

Here is a full breakdown of the typical job description, duties, requirements, and compensation details:

Position Overview

The Patient Care Coordinator (PCC) / Medical Receptionist manages front office operations, schedules appointments, assists patients with administrative needs, and ensures the clinic runs smoothly each day. This role serves as the primary face and voice of the practice, providing a welcoming environment for patients seeking audiology and hearing healthcare services.

Key Responsibilities

• Patient Check-In & Scheduling: Greet walk-ins and scheduled patients with warmth; answer incoming phone calls, confirm schedules, and manage appointment calendars.
• Insurance & Verification: Verify insurance eligibility and benefits directly with insurance carriers prior to patient visits.
• Patient Records: Enter, update, and maintain accurate demographic and medical record information in the electronic health record (EHR) system.
• Basic Technical Support: Clean hearing aids and assist patients with basic hearing aid troubleshooting and maintenance.
• Office Administration: Maintain an organized front office, process incoming and outgoing mail/faxes, take payments, and keep reception areas neat.
• Relationship Building: Deliver exceptional customer service to foster strong, lasting relationships with patients throughout their care.

Qualifications & Requirements

• Experience: 1–2 years of customer service or administrative experience required (medical office experience preferred).
• Technical Skills:
• • Proficiency in Microsoft Excel (often required).
  • General proficiency in Microsoft Office (Word, Outlook) and comfortable using EHR/scheduling software.
• Soft Skills: Exceptional interpersonal, written, and verbal communication skills; warm and professional demeanor; high attention to detail.
• Adaptability: Growth mindset with an ability to multi-task in a fast-paced environment.

Compensation & Benefits

• Estimated Hourly Rate: $15.00 – $17.00/hour (varies by market, experience, and specific clinic location).
• Benefits: Comprehensive training, health/medical insurance options, paid time off (PTO), and opportunities for career development.

Key Interview Tips:

If you are preparing to apply or interview with them:

1. Highlight Customer Service Experience: Emphasize examples where you went above and beyond for a patient or customer.
2. Mention Excel Skills: Since proficiency in Excel is explicitly listed as a key requirement, be prepared to discuss how you use spreadsheets.
3. Show Enthusiasm for Patient Care: Demonstrating empathy and patience is vital, as many patients visiting a hearing clinic may have communication difficulties or be older adults.

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