Field Service Technician

Our client, a leading manufacturer of advanced industrial and pharmaceutical processing equipment, is looking to hire a Field Service Technician in Tonawanda, NY.

Pay Rate Range: $70,000 - $90,000/year, depending on experience

Schedule:

• Standard hours are generally between 7:00 AM - 8:00 AM and 4:00 PM - 5:00 PM.
• Times are approximate; no formal time clock system is in place.
• Occasional overtime may be required during customer interventions; no regular night shifts are expected.
• Standard installations typically follow a Monday-Friday schedule.
• Emergency interventions may occasionally extend into Saturday or Sunday.
• For overseas or long-distance assignments, technicians may be required to remain on-site over the weekend, even when not actively working.
• Travel may require being away 1-2 weekends per month on average.

Responsibilities:

• Perform preventive maintenance on advanced freeze-drying equipment to ensure safe, reliable, and efficient operation.
• Troubleshoot system errors and equipment failures, identify root causes, and implement effective corrective actions.
• Support equipment installation, startup, testing, and commissioning at customer sites.
• Assist with equipment production, testing, and technical customer support when not traveling.
• Read and interpret mechanical and electrical schematics, drawings, and technical documentation.
• Troubleshoot PC- and PLC-based control systems and complex electromechanical equipment.
• Maintain accurate service reports, maintenance records, and technical documentation.
• Provide on-call technical support in accordance with customer service agreements.
• Represent the company professionally at customer facilities and maintain a high standard of customer service.
• Develop and maintain strong, long-term relationships with customers.
• Travel extensively to customer locations, including domestic and international assignments, as required.
• Follow all applicable safety, quality, and customer-site procedures.

Requirements:

• Technical certificate in electro-mechanical or process disciplines OR an associate degree in a technical field with 3-5 years of relevant experience, or equivalent hands-on technical experience.
• Experience installing, commissioning, maintaining, and troubleshooting complex industrial equipment.
• Working knowledge of control systems, including PC- and PLC-based architectures.
• Ability to read and interpret mechanical and electrical schematics and engineering drawings.
• Strong mechanical, electrical, and electro-mechanical troubleshooting skills.
• Ability to diagnose problems, identify root causes, and implement corrective solutions independently.
• Strong organizational skills with the ability to manage multiple priorities and customer assignments.
• Excellent verbal and written communication skills with a strong customer-service mindset.
• Ability and willingness to travel extensively, including occasional overnight, weekend, domestic, and international travel.
• Willingness to participate in on-call technical support as required.

Preferred Qualifications:

• Experience working in FDA-regulated or highly controlled environments, including pharmaceutical, biotechnology, or related industries.
• Familiarity with freeze-drying processes and equipment.
• Experience supporting pharmaceutical or life sciences manufacturing equipment.
• Strong commitment to quality, safety, reliability, and long-term customer satisfaction.

ABOUT US:

PrideNow is Pride Global's light industrial staffing organization, a distinguished division within the Pride Global umbrella.

Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, PrideNow is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide. Welcome to PrideNow, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.

BENEFITS DISCLOSURE:

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

EEO STATEMENT:

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Fair Chance Employment:

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations:

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.