What are the responsibilities and job description for the Customer Service Specialist position at Pride Sports?
Job Title: Customer Service Specialist – Full Time
Location: Florence, WI
Reports To: Customer Service Manager
Brand/Segment: Recreation - PrideSports
ABOUT THE COMPANY: Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global company who designs and manufactures outdoor products and sporting goods. Each of Gathr’s core business platforms are recognized leaders in their respective markets and are trusted partners to some of the world’s most recognizable brands and retailers.
Gathr’s business segments include OUTDOORS (GCI Outdoor, Klymit, Rightline Gear, WaterPORT, and Cascadia Vehicle Tents,) and RECREATION (PrideSports, Golf Scorecards, Pride Manufacturing & MacNeill Engineering). Each segment is tasked with providing industry-leading product development, engineering, design and customer service/support to its worldwide customer base.
At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us...Everyone is welcome at our camp!
PrideSports is within our Recreation segment and has been printing scorecards along with other related materials for the golf industry since 1980. We are a leader in our industry working with over 2,000 golf courses nationally as well as globally, working with many of the larger golf management companies and having long relationships with many sections and chapters of the PGA.
ABOUT THE POSITION: We are searching for a full-time, results driven customer service associate who can take charge of both outbound calls to and inbound calls (and emails) from our business customers to check inventory levels and assist with orders. This team member will answer questions related to order status, process changes, and occasionally send individually customized sample packets. While this person’s primary responsibility will be customer service, part of their time may be spent on a few other tasks and special projects. We value versatility and a willingness to pitch-in when help is needed in other areas of our business.
QUALIFICATIONS/REQUIREMENTS:
- 2 years of customer service experience
- Experience using technology in a business environment, Microsoft 365/office suite strongly preferred
- Experience using a customer database to track projects and customer interaction
- Experience collaborating with other teams and departments
- Experience communicating with phone and computer technology
SKILLS/PERSONAL QUALIFICATIONS:
- Excellent verbal and written communication and interpersonal skills
- Critical thinking skills and the ability to come up with customized solutions to a variety of different situations
- Excellent customer focus
- Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects
- Receive and handle customer inquiries and complaints
- Communicate with production, sales, or warehouse personnel to expedite and track shipments
EDUCATION AND CERTIFICATIONS:
- High School diploma or GED required
WORK ENVIRONMENT:
- In-office work is a typical office environment.
Physical Requirements:
- The person in this position needs to occasionally move about inside the office to access filing cabinets, meeting rooms, copier/printer, etc. as well as have the ability to remain in a stationary position most of the time.
- Must be able to communicate effectively with employees through multiple forms of technology with telephone and computer. Must be able to receive and convey information.
- Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
- Works in an office environment.
Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.