Patient Service Representative

Pride Health is hiring a PSC Registration Rep to support our client’s medical facility in Springfield OR 97477. This is a 3-month assignment with the possibility of a contract-to-hire opportunity, and it's a great way to start working with a top-tier healthcare organization!

Job Title: PSC Registration Rep

Location: Springfield OR 97477

Pay Rate: $19 - $21 per hour

Duration: 3 months

Schedule: Monday-Friday 7::30 AM – 4:30 PM (40 hrs per week)

Key Responsibilities:

• Greet customers and patients appropriately while providing courteous and professional customer service.
• Assist patients with kiosk sign-in and ensure the accuracy of patient information.
• Contact clients to obtain patient orders as needed.
• Handle customer inquiries and assist with problem resolution.
• Perform basic clerical duties, including filing, faxing, preparing mail, and data entry.
• Answer telephone calls in a friendly and professional manner using appropriate company identification and communication standards.
• Follow established protocols for reporting and addressing customer complaints.
• Assist with insurance billing, payments, and related front office activities.
• Ensure compliance with HIPAA regulations and maintain the confidentiality of patient information.
• Use test translation tables and follow established procedures as required.
• Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee, and quality assurance manuals.
• Adhere to departmental and company policies and organizational standards.
• Complete all required training and maintain knowledge of applicable procedures.
• Assist with stocking and maintaining adequate office supplies.
• Support special projects and perform additional duties as assigned by the supervisor or manager.
• May provide front office support at multiple Patient Service Center locations.

Must-Have Qualifications:

• Minimum of 1 year of customer service experience.
• High School Diploma or equivalent required.
• Keyboarding, data entry, and PC experience preferred.

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.