Financial Counselor Supervisor

Financial Counselor Supervisor

Pride Health is hiring a Financial Counselor Supervisor for one of its clients in Milwaukee, WI.

This is a 3-month contract with the possibility of an extension, with competitive pay and benefits.

This is a hybrid role. On-site at the client’s Hospital 3 times per week. Remote 1-2 days per week (subject to change due to business needs).

They need to travel between different clients' locations whenever required.

Location – Milwaukee, WI 53226.

Length of assignment - 3 months (Possibility of an extension)

Pay range - $30 - $35 per hour.

Shift/Schedule: Monday - Friday, 8 am – 4:30 pm.

Job Summary

Financial Counseling, including patient financial assessments and counseling, Federally Facilitated Exchange assistance, and patient estimate & payment collection, Cashiering, including daily reconciliation &depositing, lien filing, and credit card processing Customer Reception, including answering of all phone calls to Patient Financial Services, scanning of correspondence and lock box batches, patient address updating, and general paperwork filing/mailing as assigned.

Job Duties

• Ensures efficient and effective daily operations of the Patient Financial Services Department, including high sensitivity to our corporate compliance guidelines, and supervision of processes and systems in financial counseling, customer service, and cashier services.
• Ensures all Epic work queues are worked promptly.
• Understands Financial Assistance application workflow and assists in the timely turnaround of processing applications.
• Effectively communicates with Social Services, Case Management, Admitting/Registration, or appropriate department to continually improve policies/procedures/workflows.
• Ensures all Financial Counselors are Certified Application Counselors. This includes monitoring Certified Application Counselor continuing education and recertification.
• Resolves applicable patient complaints promptly.
• Shares in long- and short-term planning for Patient Financial Services and identifies the impact changes will have on operations.
• Develops, reviews, implements, and updates department policies and procedures continually. Assists with training staff on policies and procedures.
• Selects, motivates, directs, and develops staff to cooperatively achieve departmental objectives.
• Hires, fires, counsels staff, and takes personnel action, when necessary, per the client’s Health, Inc. personnel policies.
• Prepares objective annual performance evaluations for staff, based on a set of pre-determined measures or standards, monitored by department head review.
• Monitors the workflow of respective areas. Assists by reassigning staff or redistributing workload to ensure completion of all tasks.
• Keeps Director and Manager informed and current on department activities.
• Maintains and holds staff accountable to Productivity and Quality metrics as established by Leadership.
• Understands and complies with requirements of all applicable federal regulations.
• Understands and complies with the requirements of the State of Wisconsin’s Office of Insurance Commissioner
• Other duties as assigned.

Requirements

Required Education:

• Bachelor’s Degree in Business, Management, Social Work, or related field required.
• Instead of a degree, an additional minimum of four (4) years of progressively responsible experience in hospital financial counseling, patient access, or revenue cycle operations, including at least two (2) years in a supervisory or leadership role, may be considered equivalent.

Required Skills & Experience:

• Two (2) years of management and leadership experience.
• Problem-solving and well-developed analytical skills.
• Effective written and verbal communication skills.
• Computer Skills. Experienced in Microsoft Word & Excel.

Preferred Skills & Experience:

• Recent experience in Revenue Cycle, Social Work, or Case Management supervision.
• Epic ADT/Prelude and HB Resolute experience.

Required Certifications & Licensure:

• Federal and State Certified.
• Application Counselor certification.

BenefitsPride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity EmployerAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.